Bellco Credit Union

I went to deposit rolled coins and initially told they would not accept them at this location. They directed to me a bigger bank with a free coin sorter. I was able to deposit coins and will take the rest to a much further location for sorting.
Mar 8th, 2024

Worst service I've ever had in a bank... Trying to update account information has been a month long mess with no end in sight. Go into the branch with a scheduled appointment and they show you the door telling you to go online. Go online and you cannot get the information you need to complete your request. Call in to get help finding the information on where and how to send requests(that need notarized which is why we went in person) and a human never answers or calls back as the automated system says. Send a message through chat and they never respond, update status, or indicate the message has been viewed. I have updated the same information with 5 other financial institutions and have never spent more than an hour. With Bellco I am going on a month of unanswered calls. I have stayed on the line as long as 2 hours and never gotten a representative.
Feb 8th, 2024

Good luck getting a hold of anyone. Getting a new bank tomorrow.
Nov 12th, 2023

I have come to this branch in the past a few times to have things notorized. I have done business with this bank previously and they were always happy to help me. To my surprise I was refused. The manager was very rude and then denied something as simple as notorizing something which would take an empty bank 2 minutes and would be giving great service to someone who has utilized that bank. This bank will get zero business from me ever again. Skip this location. Maybe the others are less hostile.
Oct 14th, 2023

I am beyond frustrated. I got a new debit card, activated it at the ATM, used it twice, then it stopped working. I went back to the branch, was told it was inactive and to try using the ATM to activate it again. The ATM could not read my card, so I brought it back into the branch where I was told that they force activated it with the computer system. I asked how to confirm that it was actually going to work, and was told go somewhere and try to buy something. That's what I did, and of course, it didn't work. Later that week I spent over an hour of my work day talking to customer service, mostly being transferred around and sitting on hold. I was told my card should be working, but just in case they didn't fix the issue, a new one would be ordered and I should receive it in 7-10 business days. My card still does not work, so I have been transferring money to my roommate and using his card to pay for bills, gas and groceries for nearly a month now. If he's not available, I have been driving back to the branch to pull out cash to make purchases. This is ridiculous and completely unacceptable. And it's one of the countless issues I've run into like this at Bellco. I think it's time to switch a different bank or credit union.
May 9th, 2023