MHC Kenworth - Grand Junction

Apr 5th, 2024

Apr 4th, 2024

Awesome, nice, and he knew what he was doing.
Feb 15th, 2024

Techs and mechanics are friendly.
Dec 26th, 2023

On 5/12/23, I purchased a new head from MHC Kenworth, had my Mechanic Ryan Bradley at Western Colorado Fleet Services (WCFS) install it. With in 200 miles of driving, we started noticing issues with the engine. My driver stopped and checked all fluids, that is when he discovered it was pumping diesel into the oil. We returned it to WCFS, after inspection, Ryan discovered the manufacturer installed the injector cups improperly. Ryan immediately contacted MHC Kenworth at which point they told him warranty would cover it. He repaired the injector cups; we tested the truck again only to discover the problems with the head were worse than we thought. Ryan w/ WCFS ran a fuel dye test to determine where the fuel was leaking, he found a crack near one of the valve springs. At that point, we returned the Head to MHC Kenworth. On 6/9/23 Ryan spoke to David Withers parts mang at MHC Kenworth and he informed him that the warranty would cover labor, new bearings, gasket set and a new Head to put the truck back into service. Later that same day, they informed us they could not get another Head and indicated they would refund my money. MHC Kenworth delivered all the parts except for the Head to WCFS under warranty. Later Claiming it had no warranty. We purchased a new head from Peterbilt for $9389. Once this head was installed, we had no further issues with diesel in the oil. The engine now has blow by and burns oil which was caused by diesel fuel flooding the engine (caused by the head the MHC Kenworth sold me). MHC Kenworth claimed that the cracked head was caused by extreme overheating. We have an ECM printout that records any critical events that the truck would have had-it is clean and does not show any critical events. I will attach that document as well as all invoices. The Head had multiple issues from the beginning and should be covered under warranty. The damage done by this head to the engine of my truck is significant. If you need anything further please let me know. David Withers Parts manager and Luke Cole Branch Manager refuse to do anything to make this right and continue to keep giving me the run around!
Aug 20th, 2023