Budget Car Rental

The person at the counter was rude and incompetent, she didnt give me the whole contract and I had to contact customer service twice to make sure that I had the car until the end of my scheduled rental.Her name is Cindy, if I go by the name she left on the messages
Aug 7th, 2022

We've rented from this location twice and have had a great experience both times. Affordable, decent selection & friendly staff.
Aug 2nd, 2022

One person to manage this location is not ok...plus when i went in to pick up my rental she was rude. I get the frustration...but still, hire some help
May 7th, 2022

Leaving a single employee to handle all of the business operations is a fastrack to dissatisfied customers. When I arrived they were out cleaning cars, had to wait almost 30 minutes for them to come back and then did not get the class of car I reserved because they were behind on cleaning. Not the employee's fault, they were kind and quick, but I can't recommend this location because of how it's being managed.
Dec 19th, 2021

The price was right, the employees were nice and helpful, HOWEVER... they gave me a car that had been rear-ended, with significant damage, to drive for a weeklong vacation roadtrip. It was rather embarrassing. No discount for that. Then, after the trip, we couldn't find my Granddaughters cell phone, did a GPS search and tracked it the rental location in Grand junction. Tried for a week, calling constantly, no answer. Got transfered to corporate and they kept telling me that I needed to call the branch, which was what I was trying to do, so around and around, got nowhere. Can't go down there as I live 200 miles away. Finally gave up.
Sep 26th, 2021