Castle Rock Heating and Air

Straight and to the point.
Mar 31st, 2024

Unfortunately, I have to join with previous customers who were not impressed with their experience here. We had a technician come out to figure out an issue with our furnace. He found that a part needed replaced, and gave us an estimate of how much the part would cost, and the total with his labor. He said the system assumed worst case scenario on the labor, and gave us the total based on that guess. He also said it would be much less, if he did not spend that extra time on the work. When he showed up for the repair (after not showing up in his scheduled window, and calling after that window to reschedule), he spent very little time on that work. But we were still charged the "worst case scenario" amount. I called to discuss this with someone at the office, no one answered the phone, so I left a message. Did not receive a call back at all. Called them back again a week later and was able to discuss the situation. Even though I feel I was being calm and polite as I tried to understand why we were being charged so much more than we were led to believe, the man I spoke with called me "rude and unreasonable". Now, I understand, they probably get calls like this all the time, and they probably do speak with "rude and unreasonable" folks all the time. I honestly do not feel like I was behaving in a way that should have been called out as such. I was on the verge of tears when I finally hung up. I do not think of myself as someone who is okay with treating other people any less respectfully than I would like to be treated. He did offer to credit back a portion of the labor. Which I did appreciate. But then he didn't tell me how much he could credit me. He ASKED how much I would like to be credited. I guess my request was too high. Who low-balls a refund request? I think that's when he called me rude and unreasonable. Anyway, I would have given them 4 stars. The technician we worked with was very friendly, and answered all of our questions. He seemed very knowledgeable. But after the labor charge discrepancy, and the phone call I had, I cannot give them more than 2 stars. I would not recommend.
Mar 27th, 2024

AC went out. Technician was out the next day. Problem was the furnace. After explaining our options with no pressure,we went with new units. Dave stayed and got things moving. We could not be happier with their products and service. I would highly recommend this company. Services: Heating system installation, Install AC
Mar 15th, 2024

Ryan was extremely polite and professional. We had our heating system cleaned a sanitized.
Mar 9th, 2024

Mark and David came to our house this morning to help us with the issues we were having with our sump pump. It was a pleasure to work with them. They are very knowledgeable and were able to identify and solve the problem in no time. I will highly recommend Castle Rock Heating and Air.
Mar 2nd, 2024