Fountain Dental Center

It’s always something with this place. I stuck with this place because it’s close to my home but dang the communication is terrible. I schedule a cleaning 3 months ago and took off work for me to show up to my app and them tell me I can’t do the cleaning today and that I had to do new x-rays first. I’m not sure why they didn’t tell me that to start with. Getting a new dentist because these people need to work on their communication. So mad at this place.
Sep 15th, 2021

After receiving both text and a call confirming my dental appointment at 8am, I show up to find no staff. Someone from the back office comes to help and says I have never had an appointment. The best she can do is schedule me three months out. Keep in mind I still have a text with the date and time of the appointment. Between this and the billing be routed to a call center, which means you can never get ahold of anyone, we have changed Dentists. I missed work for no reason and no one knows what’s going on there.
Sep 10th, 2021

Sep 6th, 2021

Sep 1st, 2021

Tried to say I owed money twice when my insurance paid at 100 percent. Make sure you owe money before paying them. Would not recommend going here. update- called my insurance company and they said they had paid 100percent and the procedure wasn't even done yet because they wanted me to pay upfront. A lady from my insurance company called them to see the what the problem was and they got a attitude with her. The dentist and the assistants are good people but the front desk need to be retrained. Been going here 7 years and the front desk ladies before knew what they were doing but these new ones holy s ***.My insurance had to file for over payment because I dont want to deal with them any more. Horrible service
Sep 1st, 2021