KidsFirst Dental

We love to hear that! Thank you so much for the review! We are glad to hear you enjoyed your time with us at KidsFirst Dental!

We understand it is frustrating when situations arise that result in delays in settling accounts. We'd love to be in control of where insurance payments are sent so that we can be paid directly in every instance. When payments are sent to the family instead, they still remain responsible for paying us for balances that have accrued for services that were provided.We appreciate your feedback and agree that any time delay can be difficult for all sides of a transaction. We have implemented some new tools to make it easier for our families to be notified, besides letters being sent, and pay any balances that remain due. We will always work with families to resolve any concerns as they are responsive to our attempts to communicate with them. Thank you for your understanding.

Thanks Laura for your review. We completely agree that parents should always act as advocates for their children. This is one of the reasons we encourage parents to come back with their children for their exams and treatment visits instead of staying in our reception area. This allows better communication and lets us better discuss any treatment recommended and options and answer any questions or concerns that may arise.I cannot speak to your specific situation but we evaluate each child based on the best information we have at that visit and recommend what we feel will help them have the best experience possible at that time. A few of the factors we consider include age, ability and willingness to follow instruction and guidance throughout the exam and cleaning, temperament, ability to take good xrays, negative past experiences with dental work, and amount of dental work we anticipate, including the number of visits the recommended treatment may require.Sometimes we don't have enough information to know exactly what needs to be done on a child. For example, a child might not be cooperative enough to get good xrays in office but clinically we can see they have multiple large cavities. So we make a judgement based on past experiences and what we are able to see from our clinical exam and make a tentative plan based on that. Once we are able to get good X-rays, while the child is asleep, treatment often can change and things may be better or worse than we anticipated. If it is decided to go to the surgery center, we sometimes plan for the worst-case scenario in order to give a better estimate to families of what costs may be and hopefully avoid surprises in cost.General anesthesia or sedation is one tool that most pediatric dentists use that allows us to do treatment on children we feel would not be able to do it in another manner safely or without causing trauma to their developing psyche. This is recommended as the best option by us when we feel that other tools in our toolbelt would be unsuccessful. Like any medical procedure, it is not without risks. To help mitigate these risks we only do general anesthesia cases in a surgery center setting instead of our office.Any relationship is based on trust. We hope we gain the trust and confidence of our patients and families based on how we interact with and take care of their children. I would never recommend anything that I wouldn't do on my own child based on similar circumstances. We try to recommend what we feel would be in the child's best interest to continue to have positive dental experiences now and in the future. We strive to change the tradition of being fearful of the dentist. Ultimately, treatment choices are each parent’s decision and we are glad you got a second opinion and found a path you are comfortable with. We hope your child has great experiences.I would be happy to discuss things further if you would like to call the office directly and ask for me or leave a message on our emergency line. Hope you and your family have a wonderful Thanksgiving and holiday season!Luke Milmont, DMD

Thanks Trevor! Dr. Luke also loves our fish tank. Most importantly we are glad your girls had a great experience!