Ten Thousand Villages

Always good finds and a great place to support
Jun 2nd, 2023

Love the organization and the ladies here are always so helpful and knowledgeable about the merchandise.
Mar 30th, 2023

This was a real disappointment. I went to this store two Fridays ago to get my sister some unique gifts from a cool looking shop in Old Town (concept was art offerings from 3rd World countries all female artists - cool and creative, like my sister). The young lady who was working there offered help and I thanked her but I l really had an idea what I was looking for. After selecting a few items, I asked if they had shipping and she said they did (she mentioned she would remove the price tags and make it look nice). Both items were fragile (a small vase and a ceramic ramen bowl) and she said she would package and ship the items out as I mentioned that would be perfect as my sister's birthday was the following Tuesday (and she gave me the price of a priority large box for shipping, perfect). She asked if I would like for her to send me the tracking # after it was sent. I said once again that's great and completed my transaction after writing down my sister's name, her address, and my phone number. I was very happy with what I picked for my sister and thought I had made a great choice for her. I never heard anything Friday or Monday and decided to follow up 1st thing Tuesday morning as I imagined my sister would be getting her gifts that day or the following at the latest. I called and left a message first thing Tuesday morning but did not receive a call back after leaving a message. I called back a few hours later and got the young lady on the phone to find out she had not sent it.  I told her I would have sent it myself had I known she would not be sending it that day, Friday (I made the purchase around 11 AM). She was very nonchalant about the mistake and agreed to send it out that day with little apology. My sister was out of town when her gifts arrived but she sent me a message and pictures today of the bowl broken and not wrapped how you would expect something that was ceramic with a little weight to it would be packaged. I called again and told her what happened and she said "sorry dude" let me refund you the price of the bowl. I said that would be appreciated and then mentioned I believe she should refund the shipping too since she did not send it on Friday as we agreed. She said that was not their responsibility as that was not agreed upon despite the conversation we had about it getting their on her birthday, the following Tuesday. I reminded her we did have an agreement she would get that out for the Tuesday delivery for my sister's birthday. She then flipped and said she would refund the shipping as well, after having an experience I regret now. The kicker was really how nonchalant the mistakes were treated and how I was kind of shrugged off. Lesson learned.
Feb 26th, 2023

Has good stuff!
Feb 23rd, 2023

Love this store! Wonderful holiday trinkets and gifts. Plus, it is a way to be giving back!!
Nov 13th, 2022