T-Mobile Authorized Retailer

Over the past five years, my wife and I have purchased several iPhones and Apple Watches at this store. We have been helped by several employees, all of whom were very courteous and helpful. They have set up our new devices and answered our questions. There are usually two or more staff at the store at any time, and the wait times, if any, are not very long. It is not the closest store to our house, but we continue to use its services because of our good experience there.
Mar 15th, 2024

Matthew P. was amazing in helping my husband and me get set up with our new phones as we switched from our old carrier. He made it quick and easy. If we ever need support in the future, we'll be seeking him out again.
Feb 7th, 2024

Matthew is a great help and had lots of positive energy
Feb 1st, 2024

Diego and Will were extremely helpful and very nice. I appreciate you both!! Great team over there
Dec 23rd, 2023

This has by far been the worst phone service I have had. The customer service is even worse. I have never left a review before in my life but my experience has been horrible. 2 years ago changed to t mobile to try and save a few bucks. Under to the notion that it was a contract free service that they were advertizing. As soon as I got home I noticed I didn't have service at my house 1 block away from the store. Called customer service to see why can't make calls at my house or the stores by my house. I was told the tower in my area was down and would be operational by the end of the month and to just write down grocery list on paper as a solution to not being able to call my wife from the grocery store. I could not get work calls and have been counting the days to get payed up with the phones we got. ( because they my not have a contract but they don't tell you the phones are basically locking you into a contract till they are paid off) It has now been 2 years and still have no service and no tower in our area. We finally got so tired of not having service we switched back to Verizon which costs exactly the same but actually works. Then after canceling I called to try to pay the remaining balance on my account to be done which should have been 260. just to find out they only cancelled 2 lines and suspended 3 instead of canceling them all like I requested, and was assured had been done. Now they are still are trying to charge me 400+ more for lines that should of already be canceled since Dec 30th. I called customer care to try to make this right they recognized that we should not be charged for a new billing cycle due to the stores error and instructed me to go to the store because they were the only ones that could fix the problem we immediately went to the store to get it streightened out and the store rep told us we needed to call customer care and come back a different day. So basically we are getting the run around from both customer care and the store reps saying it is up to the other to make it right. I just want to pay what i rightfully owe and be done with this company. Worst experience of my life.
Jan 16th, 2024