Dellenbach Motors Service Center

Had a decent experience with the body shop. Good work done within the time they quoted. They were nice and gave me a ride to pick up my rental car. Unfortunately I had a poor experience with an oil change. Had an appointment 3/23/24 at 9:30am (you can find me in your records based on that, don't pretend you don't know who I am). Waited an hour and half because they prioritized someone else ahead of my simple scheduled oil change. Another customer came in after me and they kept coming to the waiting room giving him updates on all the stuff they were doing to the vehicle he brought in while mine just sat there. Logically, they should've knocked out the quick oil change on mine first. I don't know if he was someone's friend or if they saw the potential for more profit. Regardless, that doesn't make me feel like a valued customer. I'll be doing my own oil changes from here on out, but I'm concerned about relying on them for any future warranty or repair work. My wife and I both purchased vehicles (Silverado and Suburban) here in the past year. Cam and his dad are nice guys, but I think a visit to Davidson Gebhardt Chevy is in our future.
Mar 24th, 2024

Dropped off Subaru at my pre-scheduled appointment at 10am. Oil change and recall fix needed. No more then two hours of work estimated. Took five hours, with communication on time status only prompted by myself, four hours into appointment. I'll service my car elsewhere....felt like rookies.
Jan 10th, 2024

Avoid the overpriced cabin and engine air filter change.. Perfectly serviceable Fram units are available from both Walmart and Amazon. Anyone with two thumbs and a Phillips head can do it--check YouTube for instructions.
Dec 21st, 2023

This dump is a joke for service, took 3 weeks to get truck fixed, they don't update you unless you call them, shady explanations, asked for emailed quote three times, never got one, truck has retractable side rails that worked just fine when we dropped truck off now they don't work and they are trying to say they didn't work. Avoid this dump at all costs. They even admitted to un hooking them! We run Chevrolets in our fleet and have never had service this bad or shady, shop area even looks like a dump. I would recommend taking your stuff to King or Johnsons! Anywhere but this place!
Aug 31st, 2023

Apr 4th, 2023