New Health Pain Treatment Center

Best decision I made!
Sep 12th, 2021

Apr 8th, 2021

Lied to by staff members and doctors. The doctors have a God complex and are arrogant, terrible service, they just want your money. Save your dollars and go somewhere else!
Feb 23rd, 2021

I have to start off by saying at first, things went smoothly. Each month, before getting any prescriptions filled, a drug screen must be done, understandable, not a problem at all! BUT, a certain medication kept showing up each month inexplicably, there were no other medications that I take that contain this medication. So, even though I had the support of my PCP telling me that I needed to request a 3rd party lab confirm their results, they refused. They use their own private Lab for testing, which obviously means they are in control of the whole test. Dr Vanessa, who started out very compassionate, completely turned on Me and at our last visit (they only do virtual visits now), basically told me that behavioral health will have to deal with my being upset about her refusing to continue to prescribe medication that I had been on for over a decade after 2 spine surgeries and other chronic pain issues. Sadly the medication that kept showing up as a false positive was a medication that we had already tried and didn't work at all. Now why would anyone risk losing a medication that DOES work by taking a medication that DOES Not work!? She had no interest in even trying to figure the situation out with me, just treated me as some sort of and accused of being deceptive without any Chance of proving myself innocent. Bottom line.....do not trust these Doctors (the staff was great that I worked with and very understanding of my frustrations) But the Drs, No, they clearly are not in this for helping patients. It's very sad really, how they feel they can just jerk people's lives around who are simply going to them for help, especially for pain mgmt, which is a very limited field!
May 28th, 2021

Objective as I can be: (1) I've had fantastic interactions with the staff there! They are very kind. (2) It's been up and down with the providers. Most of the time, I get treated with distrust and sometimes disrespect, until they listen or actually take the time to read my case. I'm sure they deal with plenty of patients like this, but it would be nice for them to treat you innocent-until-proven-guilty. Maybe they are simply jaded like many other medical providers from dealing with the opioid epidemic. (3) MULTIPLE issues with them not filling prescriptions on time, putting me into withdrawals. Several phone conversations. Them finger pointing to the pharmacy, back to the provider, to some 3rd party, to who calls them in, back to the provider, etc. Ultimately if I don't call religiously back-and-forth triple and quadruple checking, I don't get my prescriptions filled. (4) Another time they forgot/lost a urine sample I had left weeks earlier. (5) The providers are, actually, nice people who seem to care, if you can get past their shells. (6) PA Shawn has been great. Wish I talked to him everytime. Summary... they aren't terrible, but I wish the providers made more effort to be kind to patients, and I wish New Health did not drop the ball over and over again on prescriptions.
Apr 6th, 2021