Aspen Jewelry

SCAM. I placed an order in April 2020 from a sale I saw run on a facebook ad. NEVER ARRIVED AND NO REFUND ISSUED. Package did not ship until JUNE, tracking info was bad, I didn't get a followup email until SEPTEMBER after I'd repeatedly asked for followup and then a refund, only to be told "it's on it's way soon!" and haven't heard jack since. I have sent a total of 13 emails asking for followup. ASPENS - MAKE GOOD ON ORDER # 16255 AND SEND ME MY REFUND.
Dec 13th, 2020

I ordered a bunch if stuff. Received a few wrong items. They never reply to their customer service email. Total BS.
Mar 16th, 2020

Michael was the ultimate professional. I took a previous engagement ring and sapphire eternity band and was greeted warmly, treated kindly, and walked out happy to have sold my rings. Aspen Jewelry is the first stop I will make when I'm in the market for fine jewelry again; given the variety they already had on display in their store, I'm sure I could find anything I want.
Nov 1st, 2018

I initially saw an add for this place on Facebook and should have known better than to order anything off any company I see on facebook. I ordered in placed an order for 15 items in the beginning of May and patiently waited for my order to arrive. I emailed several times to try to get an update and did received 1 response saying that i would get an email when it shipped. Sure enough, 2 months later, I got an email with tracking information for my order. I was pretty excited to get it except that when I opened it, it was not at all my order which i can confirm with my original order confirmation email. I have emailed for resolution and of course did not get any response within a week. This is unacceptable to wait so long and then not get what I ordered. DO NOT ORDER FROM THIS PLACE!!!!! It is some sort of scam. 1 item I got wasn't even an item on their website. ****This is not the business it claims to be!****
May 5th, 2020