NAPA Auto Parts - Gould Parts

You bring your parts in there they just say they cant find it dont even put in the effort and they just dont wanna help anyone every time we go in there and the girl that works they walks up and throws attitude at you when is was not even her conversation, and is just plain rude all together you are better off finding a better place to spend your money! That wants to be helpful and shows all people with respect because this is not the place!
Feb 18th, 2024

Dec 5th, 2023

Very poor experience! I was in the store ready to spend money, had most of my parts on the counter, then the phone rings. 10 minutes later I walked out without anything. If the person price shopping is more important than the one buying I hope you go broke!! Just to confirm I tried to get a core back from a item bought at a different Napa store, was told they couldnt help, but found out that any other Napa is more than happy too do it. Eaton Napa sucks!!!
Sep 14th, 2023

There's no other place to buy your parts, at least not like this one
Jun 30th, 2023

Boy customer service sure ain't what it used to be. Maybe it's just my skin tone? I understand it's against your policy to put in a new battery for me, But I don't understand why I needed to be treated so poorly about it.
Jun 29th, 2023