A Plus Hardwood Floors

I spoke to Heidi today and instead of offering to help me figure out what I needed, she was rude and clearly just wanted to get out the door by 12. Very disrespectful and accusatory. I would strongly suggest not using this company on principle.
Oct 31st, 2021

The price was good and the work was excellent. I would highly recommend this company. Services: Repair flooring, Sanding
Oct 5th, 2021

We have worked with A Plus Hardwood Floors twice, once at our old house where we had our hardwood floors refinished and most recently at our new home where we have LVP installed. We were satisfied with both experiences. At our old house A Plus was able to breath new life into the original flooring from the 1940s that had been hidden for years under carpet. We wanted to do the same thing at our new house but at the start of the project, we were told the original flooring was too stained to make it worth our while. A Plus suggested we go with LVP instead. I appreciate their honest assessment of the situation and couldnt be happier with the result. The company was able to quickly pivot and order supplies and install the new flooring within a tight window before our move-in date. The customer service and communication with us was great. Our flooring is attractive, is able to handle kids and pets, and was in our budget to install.
Jun 23rd, 2022

A Plus was our third consultation appointment to bid refinishing our 100 year old oak floor. The first 2 companies came and immediately told us it isnt able to be refinished, that we need a whole new floor. Aaron came and told us our floor could absolutely be refinished and his confidence in the situation gave us comfort and made us so happy we didnt have to spend 10x the amount. Fast forward to the first day of our job.... Before the sanders came, 2 installers came to fix 2 broken planks. Just listening to the guy, you coulc tell he knew a LOT about wood. As the installer is holding our old plank in his hands, my husband asked "so, what is the condition of the floor now you can see the whole plank"? Installer told us we have about SEVEN more sands on these floors. SEVEN!!!! When those other companies wanted to rip it out and waste and take advantage. Don't even bother calling anyone else for your floors. The job itself.... Amazing. its like a brand new floor. They were able to sand completely smooth and even without jeopardizing the planks. (one area was a hump due to a support beam in basement). We had the ebony finish its so beautiful. The Finishing guys were so great at communicating every step of the way. No missed spots, no damage. Recommending A Plus to everyone I talk to. Services: Sanding, Wood staining
Nov 29th, 2021

I oversee the construction of US Embassies all over the world. I consider myself qualified to comment here. Don't be fooled! Those glowing 5 star reviews are so outdated. Most recent is 4/2021 with a similar review I am sharing. I made the mistake of glossing over the reviews and missed the fact that most of these reviews were from years past. In retrospect, I couldn't find one that was newer than 9 months ago. Things change with a company. Experienced workers move on. You are left with inexperienced workers that make mistakes. Larry, the supposed supervisor and quality control person is at best a hack, and will make every excuse for why your floors look and feel the way they do. Of course, Larry and I did not see eye to eye on the level of quality to expect on the final product. Something that would have been rejected on a Govt site for sure. ** Feeling the grit that was embedded in the floor after applying finish, Larry seemed to think that was perfectly fine and made excuse for dust blowing in from somewhere. I can assure you the windows were closed and the ventilation was off. Nothing would have been "blowing" onto the floors. The workers simply did not properly prepare the floors before applying the finish. ** There was a divot hole in the middle of the floor where a double door had a floor lock. The workers had plenty of time in the course of the project to properly fill/sand/refill/sand before applying the finish. They waited until the last day, which did not allow proper drying time. Its not dry underneath the finish which is a visible discoloration. Larry thought this was fine also considering the doors would cover the divot hole. NO..... the doors have been removed! ** Divot marks from the sanding machine were visible when entering. Larry blamed these marks on my subflooring and said that was also fine. Comes from not raising or retracting the machine while pausing. ** FIRE DEPT deployed! Yes, the buildings' 90 unit fire alarm was set off, causing the Fire Dept to respond. All the condo owners in this Loft building had to evacuate. Larry and his workers callous regard for taking certain precautions prior to starting the sanding process. By not installing dust covers for the fire alarms, and having adequate ventilation to the outside, this caused the issue. Larry and his workers claimed that it wasn't because of their work and the Brazilian worker argued with the building engineer, until the Fire Dept. showed which smoke detector had gone off in my unit. I removed the smoke detectors and they were full of sawdust. Especially the back bedroom, which is what tripped the fire alarm. Quite the embarrassment as other unit owners gave us the stare. **Lastly, I had freshly painted all the walls prior to having the floors refinished and after they'd left, and Larry left, noticed places on the corners where the sanding machine hit it knocking off chips exposing the metal corner bead. Just not giving a dam. Think twice before as you consider your options! Services: Sanding, Restoration
Nov 26th, 2021