Aramark Uniform Services is now Vestis

Denise Aquino _{on Google}

Dec 28th, 2023

Friendly service. Customer service is excellent.

Jennifer Whittemore _{on Google}

Oct 11th, 2022

Predatory Contract, Constant Price Increases, Terrible Service
When something gets turned it, we must manage the whole process. We get no receipt when we turned in, and we never know when uniforms will come back.
When we turn in torn shirts for repair, instead of replacing them they are terribly stitched and look awful.
Shirts are stained and cannot get them clean. Employees have been wearing the same shirts for close to 4 years. We are too afraid to turn them in as they are down to just a few shirts as it is, and we do not know when they will return.
We must basically beg to get our shirts back. We are waiting oftentimes 3 to 4 months to get shirts back from repair unless we throw a fit. And we are paying for these shirts while we cannot use them.
When ordering new uniforms for employees it is taking 60 to 90 days. This is unacceptable.
We are not getting invoices. Driver has no way to print, and we are not being emailed invoices, so we cannot check pricing and see what we are being invoiced for.
I have shared concerns with 2 reps from Aramark. Both have said they would get back to me, and I have never heard back from anyone.
I was told Aramark had uniform services 1 mile from our new building and that we could get service from Colorado Springs to avoid uniforms getting lost or miss placed. I never heard back from our Rep.

Melvin Fish _{on Google}

Aug 8th, 2022

This company is pathetic..don't use them. They will regularly lose your uniforms and not deliver them then charge you for new ones. It's been going on for years. I'm honestly baffled by how bad of a company they are and how incompetent they are. And complaining does no good..I'm sure they will reply saying to email them so they can follow up but that's been done many times. They are legitimately almost useless.
All that being said, the driver is fantastic and none of this is his fault. This horrible company doesn't deserve to have a good employee like him.
And of course I got the incompetent response I predicted. My company has complained many times. Why would an email help if you guys haven't done anything about our issues for years? At least write a real response. You people are a joke.