Tool & Truck Rental Center at The Home Depot

Jim is horrible. The worst customer service Ive ever experienced. I booked a rental and and got a text the rototiller was available. Showed up and Jim couldnt explain to me why the 5 tillers sitting in the aisle couldnt be rented. He offered no explanation or help refunding my fee for the rental. Jim needs to retire or get a new job if he hates customers and his job so much.
Mar 11th, 2024

Horrible service rented equipment and twice it didnt work second time they made me waste my time from another site to go because the were refusing to exchange the tool. Making me waste a whole crew time waiting on equipment and made me drive and 45 to be able to get the tool. The service was horrible!
Nov 13th, 2023

This was the worst experience I've ever had at a home depot rental department they rented me a machine. I brought it back and looked exactly like it did in the picture when I rented it and they charged me $200 and I needed to go pressure, wash it and we're totally rude didn't care about anything. Was having issues with my pro purpose on my phone. And they told me nobody gets pro perks on Reynolds. Basically go away, pay the bill and go away. Not very happy for somebody to spend a lot of money at home, depot.
Nov 1st, 2023

Worst customer service. Sent me out with a dirty aerator still filled with sod plugs and then had the balls to charge me a cleaning fee when I brought it back cleaner than I got it. Avoid this tool rental department at all costs.
May 29th, 2023

Darwin went out of his way to help us and save the day. We wouldn't have got the job done without his help and expertise. He's a valued asset to the Home Depot rental center!!!
Apr 29th, 2023