Proactive Sewer & Drain

Feb 23rd, 2023

They missed two appointment windows. The original window was 12-2 and they never showed up or reached out me. The tech finally showed up at 5pm costing a me half a days work. I should mention this was after serval phone calls to rude associates. The tech then spent about 10 minutes looking for an outside main line access which I told him multiple times my house does not have (built in '65). Finally he went to auger out my main line at the access point I showed him before giving me a quote. I stopped him to ask him what this would cost me and the price was double that of the competitors. Wasted a whole day and caused my wife and I to wait another day without being able to use water in our house. Service: Drain cleaning
Aug 29th, 2022

Great communication. Someone actually answers the phone when you call to schedule or call with questions. The techs that came out were fast and efficient. The techs called me with questions (I was not home at the time) that I wasnt even able to answer since I just bought the house but they took the time to figure it out and were patient. Fairly priced.
Apr 15th, 2022

Proactive Sewer is the best sewer company around! I will never use anybody else for my sewer problems. Whenever I call in, the receptionist is so sweet and helpful and answers my many questions and goes over the initial pricing with me. Moises is always so kind when he comes out to our house, and he is so professional. When we first bought the house, we were told we would need to replace part of the sewer line. We had Proactive Sewer come out to give us a 2nd opinion, and Moises was so honest ad upfront and told us that our sewer line looked great after doing a scope. He saved us thousands of dollars with his honesty and it reflected on the company so well! Absolutely love and appreciate this company.
Mar 20th, 2022

Would like to leave zero stars but the page makes you leave at least one. Had a collapsed drain under my basement floor. Proactive came over on a Saturday morning to locate the blockage. They located the blockage, said they could repair it Monday, and would email me an estimate that afternoon. Did not get an email. On Sunday I called and left message and texted asking where the estimate was and if they were going to pull a permit for the work as required by the city. Never heard anything back. Took the day off work Monday expecting them to show up. They did not show up so I called and asked what was going on. They said that pulling a permit would require them to leave the hole open so it could be inspected. I replied I understood and they said they would call back. Never heard back. Would be leery of a company that doesn't want to pull required permits. Service: Sewer repair
Mar 18th, 2022