Regus - Denver - 16 Market Square

The thing that Regus does best is charge your credit card for your next month's rent 8-10 days before the end of the current month. They even charged the mandatory "restoration" fee (to restore my office back to its supposedly pristine condition) A WEEK BEFORE I moved out rather than deducting the fee from the security deposit of two months' rent that they had held onto for two years. Due to the coronavirus, Regus unilaterally cut support staff to just about zero by the end of March, which means my customers were no longer greeted when they came to the office. This eliminated the main reason I moved into the Regus facility to begin with -- which was to present a high level of professionalism. Despite the reduced service, Regus still wanted to hike my rent almost 10 percent when my lease expired at the end of June. A month after I moved out, I discovered that the USPS doesn't forward mail from virtual/shared office spaces. They new receptionist didn't bother to call me to let me know this. She simply returned the mail to sender, creating all kinds of extra work for me to track down payments from customers. My advice is to stay far away from Regus and its over-priced offices with paper-thin walls. You can do much better. The only reason I gave 2 stars if that previous staff members -- Nicole, Anna, Molly and Nabil -- were excellent.
Mar 21st, 2020

Multiple issues with customer service. Eventually had to file a complaint with the Better Business Bureau. Only two stars because the office Manager who used to run the office, Molly, was wonderful. The current one, Brooke, not so much...
Feb 24th, 2020

The folks at Regus go above and beyond to make sure all your office needs are met. Nicole and Ana work tirelessly to ensure that the offices are always at top quality. I would highly recommend Regus to anyone/any company looking for affordable office space with the highest of customer service!!
Jun 15th, 2019

The staff is absolutely amazing, kind, friendly and super helpful!
Jun 4th, 2019

I simply used the address for this location and still had customer service issues. Whenever a question was presented, I was the one following up with their team (multiple times) to try and get the answer. I've spent far too much time trying to navigate waters that their team should be providing guidance on. If you have the opportunity to work with a location that provides proper customer service, or even average, I'd highly recommend avoiding this one.
Oct 24th, 2018