Granite World of Colorado

Terrible customer service. Unqualified staff. I have had 7 kitchens installed in the last 4 years and this crew has been one of the worst
Feb 17th, 2024

Oct 21st, 2023

Ashley, their retail program manager, has been so awesome! We are still in the middle of our kitchen project, so Ill update once installed but wanted to give Ashley the biggest shout out for how accommodating , patient and helpful she has been with us. Highly recommend! We plan on using them for a couple more projects. GO ASHLEY!!
Sep 5th, 2023

Jun 17th, 2022

This is the worst contractor and countertop experience I have ever had. I have renovated multiple homes in multiple states. If I could give them zero stars I would. I wanted to replace my countertops for two double vanities in a primary bathroom and a large Jack 'n Jill bathroom in my mountain home in Breck. I contracted it through Lowe's in Silverthorne. Granite World confirmed multiple times the install date and window of arrival. When Sergio (installer) arrived to install the countertops instead of using the new faucet templates included in the boxes of the new countertops. He erroneously drilled 4 inch spread holes for an 8" spread faucet and ruined the countertops. I had guests in my home that knew they would be inconvenienced just during the install period and would have working sinks back the next morning in the baths. However, Granite World took the countertops back after I requested them not to so I could have working sinks for my guests. I had to buy 4 " faucets to temporarily install in the countertops. When the faucets arrived I found out that Granite World had taken the countertops. I had to call Daniel at Granite World and beg for them to bring the countertop back so I could have countertops and install the temporary faucets and the first response was "no" sorry "nothing I can do". Then I was called and said that Sergio was coming back with the countertops but that did not happen until 6:30 p.m. Then I was instructed by Daniel to pick out a different countertop than the one I chose so they could refabricate it and get it back out to me. I was told that it was going to come the following Thursday and I made arrangements for someone to be at my house. Then it was moved to Tuesday with a window of 8 a.m. to noon. I confirmed again with Amanda that it is was 8 a.m. to Noon. It was approaching 11 a.m. and no one had shown up or contacted me that they were on the way. Amanda responded saying that the installer (Sergio) went to the wrong location first and now it was going to be 4-4:30 before he would be there. Then 4 p.m. rolls around and still no one is at the house when I was told that Sergio would call me when he was 45 minutes away. I have to email Amanda again to ask an ETA, she told me someone should be calling me. At this point it is well after 4 p.m. Then I call Daniel and he says that Sergio should be calling me and that he was arriving in ten minutes. I said again no one has proactively contacted me and therefore no one is at the house right now. I have to scramble to get my property manager there in 15 minutes. There has been no attempt to make restitution on the two sets of temporary faucets I had to buy. Or to reimburse me for two invoices from the plumber to disconnect and reconnect the plumbing twice because of Granite World's error in drilling the wrong holes for the faucets. There was no pro-active communication, I would have received zero communication if I had not reached out. Finally, they arrived at 4:30 p.m. when they were supposed to be there between 8 a.m. and noon. The installers tracked mud on my new carpet. Totally frustrated and disappointed by the lack of customer service. Will never use them or recommend them.
Apr 9th, 2024