west elm

Exchange policy is terrible and customer loyalty not a priority. You just lost a customer. Be better.
Apr 6th, 2024

Michael was a huge help in finding a couch. He went through all of the options and went out of his way to make sure we were taken care of.
Apr 5th, 2024

Ordered a table. The table is fine and customer service was good BUT the table is higher than it was advertised as which means I have to find higher non-standard height chairs. Really a pain. COMMENT: I had the exact same problem. I had someone cut down the legs.
Mar 31st, 2024

First of all I ordered online, but since you can't review them online this is the store that is closest to me. I have been in here a few times and the employees are unbelievably rude so one star is a little generous for them too. We ordered a cabinet for our bathroom. It showed up literally destroyed. It was clearly a returned item that had multiple pieces of cardboard used to ship back, still had pieces of cardboard with the original purchasers name on it. Every corner was cracked, the seams were coming apart and it was generally a disaster. To not even take the time to check a returned item and or repack it properly is an absolute disgrace. Not to mention the item itself was clearly cheaply made to begin with even though the price does not reflect that. You can get higher quality items for 50 bucks on Amazon! Steer way clear!
Mar 23rd, 2024

Ordered a media console and two rugs from West Elm online. Waited two months for delivery. When they arrived, I received three items, but only one of the three was what I ordered. I was sent a coffee table instead of the media console, and one wrong style / model of rug. WHAT A PAIN / JOKE - how does a reputable company not verify the correct items are being sent to a customer?
Mar 21st, 2024