TIAA Financial Services

Jun 20th, 2022

lies and fraud are a good way to put it as others say. they should be federally prosecuted. failure to provide any documents of interest and actual charges. If you have an account here make sure your accountant checks balances and go to court when they steal from you. because it WILL happen.
Jan 7th, 2022

Absolutely horrendous customer service. After spending 2 hours over multiple days trying to log in and getting irrational computer generated responses, waited >30 min on hold. Spoke with rep who's first question is, of course "Remember all those numbers you typed in to get put on hold? Tell them to me now." Such poor service!! I just want to log in my account online, and all she can say, is "I can take a payment, I can take a payment," but not help at all. Example of demise of customer respect in corporate culture. Do NOT EVER do business with TIAA!!!!!!!!!!!!!!
Apr 3rd, 2021

Dec 2nd, 2020

They are holding up the processing on my annual annuity payments -- had to be corrected. The online system is screwed up and they "confirmed" it weeks later. Still had plenty of time to correct ahead of time and they said they did (false). Error: They could have reclaimed and sent them back out in a couple of business days. Company has been doing this for many, many years. Efforts to "expedite" or "escalate" just add more time to the process. I was in one of those rooms after a major system failure about 15 years ago -- a payment can only take so long to reprocess no matter how you are sending it out ("manually" or otherwise). At times, going back farther, they were just working very slow (intentionally). What is the problem? It has a very serious impact on teachers, account holders and their survivors.
Apr 27th, 2023