Secure Health Partners: Johanna Carey, NP

One time, clean and friendly. Check in process was smooth and they answered all my questions.
Mar 18th, 2023

Lori M. was so incredibly helpful! Not only was she extremely efficient in getting my partner and my's PCR and Antigen tests set up, she did so while being reassuring, patient, and joyful. Thank you!
Jul 25th, 2022

Lost my blood sample
Jul 6th, 2022

If I could give this place zero stars I would. I did a 12 hour fast to have my blood drawn, and this is the place I was scheduled to have that done. I went in about 7:50am yesterday. I left shortly after 9am. There were 2 different women who attempted to do the blood draw. Neither one was able to do the job correctly. I was poked a total of 7 times. One of my arms is bruised from one of their attempts. I had to drive 45 minutes to get there, so they said they would have their lead Phlebotomist call me either later that day or the following day. I had not received a call by close to the end of the day, so I called and left a message. I received a call back today from a lady who had a bunch of excuses. She started off by saying that they don't offer home blood draws unless you are homebound and some other instances. I explained that I was told by both of the women that tried to do the blood draw and failed at their job, that the lead phlebotomist would come out to do the blood draw. At one point, she said something to the effect that when she talked to the women, they told a different story than what I was saying. She admitted that she hadn't even heard about the situation until she received my voicemail. I clearly this up very quickly by pointing out that the only reason she even knew about the situation was because I called, pointing out that neither of these women had even done the follow-up they said they were going to do when I left their office. How do you forget to follow-up and fix a situation with someone that you poked with a needle 7 times and failed to draw blood from?!?!?!? Then, she tried to say that they normally charge a fee to do a blood draw in house. Your company failed to do their job, it is your companies job to resolve that, not the customer. In the end, she called me back and said I would have to go elsewhere and they wouldn't fix their failure. AVOID THIS PLACE!
Mar 14th, 2023

A few weeks ago I had to have blood drawn. If it's one thing I will not tolerate is when a phlebotomist starts "digging." D'Angelo started doing that in my ante cubital and I stopped him immediately and told him to use my hand. After being poked 3 times he was finally able to fill most of the tubes. He partially filled one of the tubes. When I told him that he needed to poke me again to fill the tube adequately, he brushed me off. I tried a few more times to persuade him but to no avail. Sure enough, a few weeks later I have to return for a recollect. Unbelievable. Today, I went for the recollection. I have forgotten the name of the phlebotomist. I told her right away not to bother drawing from my ac. Unfortunately, she used too large a gauge of needle on my hand. A "butterfly" has always been used to draw blood on my hands. It's especially necessary now because I'm old. When a butterfly is used it's practically painless. The needle she used caused quite a bit of discomfort and it resulted in a nasty, painful hematoma. I will definitely steer clear of this establishment in the future.
Aug 7th, 2022