Madewell

Cute clothes
Jun 10th, 2023

Brilliant in his clothes
Jan 13th, 2023

I came into this location on 11/04 to purchase some things for an event I had later that night. I bought 5 different items, and if you're familiar with Madewell you know that cost a pretty penny. I've been contemplating writing this review but this was one of the most isolating shopping experiences I've had. I was the only person of color in the store and the associates were quick to help everyone else but me. I was not greeted, I was not asked if I needed help finding sizes (which I did). I normally don't care about this stuff, but it's hard to look past this when you're the only person of color in the store and the associates don't even look at you. 3 stars for the actual clothes, 0 stars for the bias people demonstrate while working here.
Nov 26th, 2022

I personally dont understand the low reviews here. The employees were nice, they had lots of stylish clothes. Now, the crown jewel of any clothing store is obviously the mirrors. The more mirrors means more mirror selfie opportunitiesI took advantage of those opportunities because as they (the mirrors) say pics or it didnt happen
Nov 2nd, 2022

So I normally love madewell. They literally have the cutest clothes and the best fitting jeans. However their customer service can vary from excellent to literally the worst. I usually look online prior to going to the store to try on a few items because my size can vary. This time I went to the store I couldn't find a staff member to help me. It's hard not to take a personally when you walk around the store for 20 minutes and you're unable to get assistance. I should be smart assertive but I guess in that regard it's my fault. This is the 2nd time this week this has occurred to me at this location. And it is the weirdest thing because a few weeks ago I went to buy a pair of jeans that I saw online and I had the Best customer service from getting greeted at the door, To a lovely staff member (short, blond hair and the best smile) helping me find my size and getting me into the fitting room. Of course I'm coming back because I love their product but I'm always apprehensive about the experience I'm about to have. Maybe you should be too?
Oct 14th, 2022