Bank of America ATM

Bank manger was super rude to me after failing to provide simple service Never have expectations with Bank Of America old system
Feb 29th, 2024

Sep 11th, 2023

The atm is Locked on Saturday
Jan 20th, 2022

I had a very negative interaction with Kris Pantoliano, Relationship Banker. I experienced a failed wire I attempted online due to the length of the address. I was told to visit a branch. Upon my arrival at 3:25pm, I was greeted by Kris and ask for assistance with an international wire transfer. He said both of his colleagues were busy and I would have to come back or do it online. I told him the online wire failed which is why I was at the branch. I asked if I could wait, and he said they stop accepting appointments for wires at 3pm, and I would have to come back or schedule an appointment. I was frustrated because customer service did not tell me of this policy. I left work early to arrive at the branch before closure at 4pm. I indicated to Kris, I don't understand, since I am here, why I is waiting for someone to become available not an option. He became agitated and said he didn't appreciate my insults. Surprised, I asked him, what was insulting about asking to wait for help? He said, I don't appreciate your attitude and condescending remarks. Confused, I asked again for him to indicate what specifically about our interaction did he interpret as condescending. He then became visibly angry when he could not provide an example. I then asked for his card and wrote this post. Kris, you need to be able to handle when customers are frustrated. I was neither rude, nor condescending. I was simply annoyed that I was being refused service, 35 minutes before closure. Your lack or empathy with my situation exacerbated what could have been a positive interaction. Your inability to handle, even the smallest amount of pressure, was visible and caused a negative interaction with a 30 year customer and Platinum Honors Tier member.
Feb 13th, 2024