Iron Horse Property Management

Only property management company we will use in CB. Steve and his staff are the absolute best. Always accommodating. We have never been disappointed. And there are some less than desirable property managers in CB. We will always use Iron Horse.
Oct 10th, 2021

I came across this company while researching vacation rentals in Crested Butte, however I came to realize that the owners pictured are the same couple I witnessed on a recent United flight from Denver to Gunnison verbally berating an airline employee after being told to wear a proper face mask. I certainly hope that behavior isnt indicative of how they deal with clients.
May 15th, 2021

Mar 24th, 2021

I would call them rather than attempting to use their web site. Let's start with the positive. They have some gorgeous properties which are fairly priced. I sent in an email today (a Sunday afternoon) to ask a question about a listing and quickly received an answer that was directly on point. In the dispute which I will talk about in the next paragraph, I quickly received follow up emails. Based on my interaction today and speaking with a family member who lives in town, they are real people who work hard to get you the information you require. Great. The website, however, can't be trusted. I wanted to book a property for late next Summer. It makes complete sense to me that some homeowner's wouldn't have decided yet what to do with their properties. I would assume, in that case, that they simply wouldn't list them as available on a specific date at a specific price. I found a property I wanted to rent, I thought the price was acceptable, and I booked it. I got a confirmation screen which showed it was accepted. Not pending or provisional or anything else, but fully accepted. I then got a follow up email saying that the booking was actually declined because it wasn't yet available for rent at that point. The moral of this story is that I would talk to them rather than relying on the web site. If I have do a search for time period X, and it returns property Y as available at price Z, and then you show me a screen saying it was approved, I should have a house to stay in. I don't. We certainly got that cleared up quickly enough, and they respond to messages quickly. Just don't book online.
Jan 10th, 2021

YOU SAVED OUR VACATION!! It's rare that I go out of my way to write a review but this kind of genuinely extraordinary service must be shared. The folks at Iron Horse saved our vacation! After a terrible bait and switch on an Air B&B property, we called Iron Horse and they found a genuinely beautiful property with every amenity with no notice in one hour! The owners personally showed us the property and even brought us a welcome basket. If you are going to Crested Butte I would never dream of looking for another property management firm or even consider looking at any of the property aggregator sites. IRON HORSE THANK YOU AGAIN!
Jan 3rd, 2019