Frei Plumbing & Heating

Service: Drain cleaning
Apr 14th, 2023

Sep 15th, 2022

Plumber did not show up for a scheduled and confirmed appointment. When I called him he gave me an unapologetic excuse about the dispatcher making a mistake, and he promised to call me the following morning to reschedule. I never heard back from him. Very disappointing because this company was well recommended and their failure to appear caused me to have to postpone a major renovation project
Oct 19th, 2020

Services: Plumbing pipe repair, Outdoor plumbing system repair
Sep 24th, 2020

I had them install a new hot water heater which required a permit and inspection. They charged me $90 for the permit fee. When the inspector came to inspect the hot water heater, I saw that the permit only cost $40 from the county. I called Frei Plumbing and Heating and left a message stating that I had a question after the inspection requesting that someone call me. No one called me back. $50 additional to file a permit with the county seems exorbitant. The installer was very pleasant and did an excellent job. The "boss/owner" was a bit gruff, but I was still pleased with the install, but was very disappointed to see the gouge on the permit fee.
Sep 23rd, 2020