Pandora Jewelry

Great Sales
Nov 24th, 2023

I have shopped at this store for a couple of years. And my overall experience has always been good. However, my last two experiences has been terrible! 1st bad experience was May 29th of this year I returned a gift. Because I wasnt buying anything just a return Lauren, stopped waiting on me to take care of another customer. My 2nd TERRIBLE experience was Aug 16th buying charms for my daughters Bday, why did the store associate act as if I was going to rob the store! Ever time I asked to see a Charm it was showed to me inside the case?!? I want shop there again.
Sep 5th, 2023

If I could give ZEROO starts I would!!! The manager is SOOO RUDE! Went to see if I could get my bracelet fixed and all she said was there was nothing they could do. How do you buy product from a company and they can't fix it themselves?? Not only that, why does the STORE MANAGER have an attitude towards her customers ? The sales associate that was younger than her was so much nicer and tried to help, but the manager was a nightmare and because of her my family and I will NEVER do business with Pandora again. She should be fired. A woman like that should not be working in customer service. DO NOT GO TO THIS LOCATION!!!
Mar 18th, 2023

I went into the pandora store today and paige was absolutely amazing. amazing customer service and super friendly!
Mar 7th, 2023

I will be leaving two reviews based on my experience here at this location. Ive also escalated to corporate and CCd all senior VPs regarding the negative experience. I truly believe Elizabeth should not be in customer service or sales. I have chosen to give the benefit of the doubt on three separate occasions (which just shows how often I shop at pandora) and each experience was worse than the first. The amount of respect received from this person is not there. She is rude and the attitude and will to assist is not there. The first experience, I went to exchange my bracelet due to size; however my mother in law wanted to purchase mine. Rather than even giving the option she turned as soon as it was off my wrist and gave it to another sales person who was looking for the size to sale to their customer. Mine happened to be the one needed and none were in stock. I was truly upset because I had already told her the plan and she blatantly laughed in my face and said oh sorry. Second time, I took my mother in law and it was about 20 minutes to closing. We were looking for over 4 charms and 3 bracelets, she was rude and was rolling her eyes in annoyance that we kept asking to change the trays to see other items. My mother in law does not understand English well and was focused on the charms, so was a bit oblivious to the situation. Had she known she probably would not have wanted to continue the purchase and I knew she wanted those charms and bracelets so I left it alone. I went back another day during one of my purchases. She was not there thankfully. I advised the manager of the situation and she advised me to file a complaint. This past weekend we went back and bought were gonna buy another bracelet. Instead we asked about the sale online for multiple items to make the dollar mark for the free bracelet. She said yes that was available in store too so we got multiple items. She rang us up and applied my military discount, knowing we were trying to get the free bracelet. After ringing us up and taking my payment, we checked the boxes and the free bracelet was not there. She tried to play it off as if we wouldnt check the bag and thankfully we did. She then proceeded to say that it could not be applied with the military discount. She never mentioned this to us that it could not be included, she proceeded to take our money and never once mentioned it gave the option KNOWING we added items to get the bracelet. After a heated dispute, the manager intervened and honored the request. This person needs to be evaluated because this was not a one time occurrence. I do plan to file a BBB complaint along with follow up with the chains above through LinkedIn.
Dec 7th, 2022