Cold Stone Creamery

So incredibly slow! We waited over 30 minutes just to get to the counter. There were only a couple of orders ahead of us. Unbelievable. 4 employees are "working" and only 2 employees actually serving customers at an alarmingly slow pace. No sense of urgency or care whatsoever. We will never return to this tortuous creamery.
Apr 2nd, 2024

This girl is alone working at the checkout with the customers and the two others inside talking on the phone bad service
Mar 30th, 2024

Ordered my sons cake 3 days prior only to come in and pick up at the agreed time for them to tell me that the baker forgot to do my sons Birthday cake. Blond lady was very rude and said oh well and said she couldnt do anything else to help me. I asked to talk with manager only for her to tell me to leave before she calls security. I would not work with this rude lady at all!!!!
Mar 26th, 2024

The ice cream tastes amazing and the worker was so helpful and nice. Would 10/10 recommend to a friend.
Jan 1st, 2024

Thankfully Door dash removed this business from their page. The customer service is beyond terrible. I placed my door dash order and after it said it was ready for pick up, I show up and the girl says she still has to make it, and this was after waiting for more than half an hour since she was only attending walk in customers even though there is a pick up line. She didn't bother to ask any of the people waiting in the pick up area, she just continued attending the walk in customers. I had to leave empty handed after almost 45 minutes because she never turned around to at least say 'I'll be right with you or give me five minutes' absolutely nothing. It felt like I was in Cuba or the Soviet Union. Which if that's what they're going for it's fine but they need to change their business model. Dairy Queen offers a much better service even when their employees show up high or drunk.
Jan 2nd, 2024