Home2 Suites by Hilton Colorado Springs I-25 Central

Mar 22nd, 2024

Wonderful stay. The hotel is very new and the rooms and lobby were immaculate. Excellent complimentary breakfast.
Mar 21st, 2024

This is our go-to place in Colorado Springs. For what you get for the money it is a great value. The general manager, and all of the hospitality employees are great. Breakfast is good. Plenty of coffee and tea. The fitness center is enough to get a good pump.
Mar 7th, 2024

EDIT: Trust broken. I had written a previous review that I loved this hotel. And I did. It was my favorite hotel in Colorado Springs, but my experience today makes it clear that I can't stay here again. Room service knocked politely at 9:30 to ask if they could clean the room. Which is, in my mind, wildly inappropriate. It was a one night stay. Wait until I'm gone. But I'm going to accept that as it was. I got in late from a flight delay. I was trying to maximize my sleep and it was interrupted by the knocking. This is just circumstance. However, not 15 minutes later, there is more quiet knocking at the door and this person is not identifying themselves as room service. They knock a second time and I put enough clothes on and hobble to the door (I walk with a cane) to answer, and find my door handle turning. I immediately grab the door handle and confront the man who was opening the door to my room. He claims to be with housekeeping but he's wearing a sweatshirt that says "Smithfield" or something similar and nothing like "Home2 Suites" or "Hilton" or any sort of uniform garb. I call the front desk to complain and they excuse this behavior by asking, "You are checking out today, aren't you?" It's not even 10 o'clock at this point. Check Out is at 11. My partner and I get our things together and go downstairs to ask to speak to the manager, who is definitely expecting this conversation. I believe hum to be the person I spoke to on the phone. He is apologetic and gives me 10,000 points in compensation. But he also excuses this behavior with stories about how other rooms can be ruined after a month and tells me that I should have put up a "do not disturb" sign. It was a one night stay. I can't stay here again. My trust has been breached. You can't open the door to my room.
Mar 5th, 2024

Feb 27th, 2024