HomeTowne Studios Colorado Springs - Airport

Chamber Rating

2.4 - (634 reviews)
112
79
86
61
296

About
HomeTowne Studios Colorado Springs - Airport

HomeTowne Studios Colorado Springs - Airport is located at 3490 Afternoon Cir in Colorado Springs, Colorado 80910. HomeTowne Studios Colorado Springs - Airport can be contacted via phone at 719-694-2568 for pricing, hours and directions.

Contact Info

  •   719-694-2568

Questions & Answers

Q What is the phone number for HomeTowne Studios Colorado Springs - Airport?

A The phone number for HomeTowne Studios Colorado Springs - Airport is: 719-694-2568.


Q Where is HomeTowne Studios Colorado Springs - Airport located?

A HomeTowne Studios Colorado Springs - Airport is located at 3490 Afternoon Cir, Colorado Springs, CO 80910


Q What is the internet address for HomeTowne Studios Colorado Springs - Airport?

A The website (URL) for HomeTowne Studios Colorado Springs - Airport is: https://www.redroof.com/extendedstay/hometownestudios/property/CO/Colorado-Springs/HTS1051?utm_source=GMB&utm_medium=Google&utm_campaign=GMB_Performance_HTS1051


Q How is HomeTowne Studios Colorado Springs - Airport rated?

A HomeTowne Studios Colorado Springs - Airport has a 2.4 Star Rating from 634 reviewers.

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Ratings and Reviews
HomeTowne Studios Colorado Springs - Airport

Overall Rating

Overall Rating
( 634 Reviews )
112
79
86
61
296
Write a Review

Karin Spears on Google

image Not a bad stay, just a cold room.


Brent Kelly on Google

image YIKES! BEWARE THIS PLACE.
Be sure to visit this location before making a non-refundable reservation.
I booked for 7 nights through Agoda after reading reviews and thinking it would be less than luxurious, but comfortable enough. When I pulled into the parking lot and saw 4 police officers outside. I asked them what was going on and they said they were there because a client was being evicted and had gotten violent and destructive.
The entire facility looks dirty and dangerous. It's dingy and depressing. One man was sitting in his room entryway smoking marijuana out his open door, 3 doors down from the manager's office, which has an alarming and scary "1 person at a time" policy in the lobby. Lot lizards abound. The roadway beside the hotel is littered with cars that people are living out of.
I immediately began the process of requesting a refund through my booking agency. The process took almost an hour and I was told I would still be charged $50 for the booking and would only be permitted a partial refund of $300. That's aggravating, sure, but to get my $300 back and not have to spend another minute at this waking nightmare of hotel is well worth the $50 escape fee.


Jamie Jones on Google

image

Business Response on Google Apr 10th, 2024
Thank you for taking a moment to leave a review, Jamie. The staff and I at the HOMETOWNE STUDIOS COLORADO SPRINGS - AIRPORT were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Angie on Google

image The curtains looked like a shark had taken a bite out of it. Sheets were dirty, shower floor was slimy.

Business Response on Google Apr 8th, 2024
Thank you for taking a moment to leave a review, Angie. The staff and I at the HOMETOWNE STUDIOS COLORADO SPRINGS - AIRPORT were disappointed to see your 1/5 score following your stay. You indicated that the conditions of the curtains and the cleanliness of the sheets and floor dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Shela Pierce on Google

image Well the rooms could use a definite revamp and the place is swarming with homeless people and drug activity, I still choose to come back because the staff are like family to me. Rita and the maintenance man always got my back. I know I'll be taken care of every time I stay. Thank you.
Safety: I watched some homeless dude break into rooms with just a small metal bar, and another time they opened a window even while it was locked! I can half laugh about this because I used to be homeless and I know the intentions of these ppl is not to harm anyone but I also am disappointed in their lack of concern for the job the hotel workers are doing and then they come and stay in a room and mess it all up. .. not cool.

Business Response on Google Apr 6th, 2024
Thank you, Shela, for writing to us about your recent stay at our hotel HOMETOWNE STUDIOS COLORADO SPRINGS - AIRPORT. I am happy our staff feels like family to you. However, we are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. Thanks again and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

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( 634 Reviews )
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