Ace Hardware Garden of the Gods

This had to be the worse experience I have ever had at an ACE and so much I will never venture to this location again. I purchased a blower/vac from an ACE hardware and within 2 days of use the cord was seized and I needed to return for a replacement. This is what brought me in to this store because it was closer than the one I bought it from. When I walked in and went to the register I was greeted by an older lady who you could read get out of my line before I walked up. I immediately said hi and ask how her day was to the reply of, "what do you need." I was mind blown but handed my receipt to her and started to explain the situation and she cut me off and said, "we cant do anything for you here." I ask why since it was purchased at an ACE and she said, "they are franchises and why would we give you money back when someone else has the money." I politely tried to explain I only want to replace it and not my money back. She proceeded to grab another grouchy older lady who just kept looking down and repeating over and over, "its a franchise we don't have to, its a franchise we don't have to. I agreed she didn't have to but it the right thing to do for the customer. They didn't agree and I walked out. After that I drove to another ACE to only be greeted with smiles and a helping attitude. I told the manager about my experience and they apologized up and down about that store and said they hear that at least a couple times a week. Horrible store, horrible manager, and cashier. The only positive about it was the young kid who is greeting people at the door. Maybe promote him to manager and get rid of the grouchy ladies who are running your business away one interaction at a time.
Mar 13th, 2024

Avoid going here for anything paint-related, the last two times (twice because they horribly messed it up) with the woman working the pain section was miserable. She is extremely hateful, completely incompetent, and gave us the completely wrong type of paint. She also doesnt understand how paint works or their stores policies for returns. Visit the Uintah Ace for a significantly better (and much kinder) customer experience.
Feb 7th, 2024

This store does not honor any Ace Hardware online prices. The cashier was quite rude about it.
Dec 29th, 2023

Went in to buy a new shovel, which says it was in stock online (it still says in-stock as I write this review). Asked the cashier at the front desk about it and she looked at me like I was inconveniencing her to ask a question. Without even leaving her stool or looking in their inventory system, she simply said if you didnt see it then we dont have it. I left the store and went to the Ace Hardware down the road in which they were more than happy to assist me and even explain the differences in products. Wont support this local Ace ever again.
Dec 19th, 2023

I live close by and frequent the store for mostly small needs. Last week I broke my dump truck key and was in a bind. Thankfully Nicole was able to help me out and make me a new key from the broken pieces of the old one. Great, friendly customer service and I was truly impressed and grateful! Thanks again!
Nov 23rd, 2023