Arhaus

Very disappointing: Found some beautiful counter stools for our new kitchen for $399 and told the salesperson we'd be back in a week after our countertops were installed. When we returned the stools were now $599 and they would not sell them for the originally quoted price. Another staff member told us--with a snobbish air--that prices were set by "corporate"--despite having a salesperson's business card with the original price on it. Their "high end" branding seems to overshadow genuine customer care.
Oct 16th, 2023

I loved the Arhaus back in Dallas and was pleasantly surprised to find their quality home decor and furniture here!
Sep 11th, 2023

First off a huge shout out to Diedra at Arhaus. The staff at briargate complex was friendly and amazing at their job. Everything went smoothly at the store as we bought quite a lot of items via several transactions.We worked with Diedra and Linda who were knowledgeable and offered excellent customer service.However the delivery experience was nothing short of absolutely terrible. The delivery and the warehouse staff dont communicate at all and the system they use is a nightmare.After confirming the delivery would not take more than 2-4 days once items were available at the Denver warehouse we were given a delivery date about a month away despite majority of our order being ready and available to deliver. Plus the delivery staff had no clue how to handle the delivery given the separate transactions. We kept getting called by different people who said they couldnt deliver about 40 pieces of furniture since 2 items on the list were not ready to be shipped. They said the system did not allow for a delivery until all the items arrived. We were quite furious and disappointed about not being able to get anywhere with the delivery system and ultimately I reached out to Diedra who talked to her manager and made a delivery truck out to us earlier than initial scheduled delivery date. The delivery, warehouse and the store are three different systems that dont communicate with each other. It took us several calls to make the delivery happen. Given furniture delivery is the core of any big furniture store this was a disappointing experience .Ultimately things worked out but after a lot of effort which is not what I am used to with other furniture stores. Also,hats off to the delivery guys who took care of our huge order. They were kind and patient and definitely short staffed that day. Two delivery guys were sent for all the furniture we bought (which was a lot) with no names on any of the furniture pieces so the delivery process also took all day.Sorry to say despite the phenomenal staff at briargate and the exceptional service provided by the delivery guys assigned to this job,given the experience of scheduling the delivery was such a nightmare we might have to rethink another purchase from Arhaus, atleast for big furniture pieces. This is definitely a disservice to the amazing staff at Arhaus and hope this feedback is taken seriously to change things around for a better customer experience.
Jan 9th, 2024

Do not go to this location. They do not know what they are doing. I wanted to sign up for the interest free 1 year promotion for my $$$ furniture order. It was taking a long time and we were headed out of town for Thanksgiving. They told me not to worry about staying and they would handle the credit card app process part. About three months later it turns out they applied for a 6 month credit card and 1 year credit card. Meaning I know have two different cards. The manager tried to help clear things up and apologized before being transferred to another store. I received rewards cash I didnt use because they told me Im not eligible for them since I only did a one year card. However, I now have two cards. They left me with a huge credit mess. My advice isdo not let them help you with the credit app. It was a huge lesson learned over here.
Sep 16th, 2023

I am extremely disappointed with my experience at Arhaua. The initial sales process seemed promising, as they assured us that they could meet our delivery timeline. However, once we made the purchase, everything went downhill. Not only did they fail to deliver our items on time, but they also provided misleading information just to make the sale. Communication was virtually nonexistent, and we were left in the dark regarding the status of our order. Despite our attempts to reach out and seek clarification, the customer service was shockingly unhelpful and unresponsive. This lack of transparency and accountability is completely unacceptable for an upscale furniture store. I would strongly advise against shopping at Arhaus, as their deceptive practices, poor communication, and abysmal customer service have left us with a regrettable experience and a sour taste in our mouths. Id rate a zero if it allowed
Aug 30th, 2023