JC Repair

Extremely helpful and always willing to answer my questions no matter how many times I ask. Great customer service.
Apr 7th, 2024

Ever since Craig sold, this place is trash. Screwed my friend's car up and refused to fix it. Had to take it to the dealer to get fixed. Dealer confirmed they had butchered the original repair. They refused to make it right and tried to say it was my mom's fault and then proceeded to say the service department at the dealership was wrong. Do yourself a favor, go somewhere else.
Apr 7th, 2024

In response to your reply, I laughyou had my car on 2 different days and each time I drove it home the CHECK ENGINE light came on within 3 miles of your shop. I shared the codes from my reader each time. You can say you didnt know, but you did. A few people on Facebook recommended JC Auto Connection so I decided to give them a try because I knew my Toyota Sienna needed new front brakes. BIG MISTAKE!! About 30 minutes after dropping it off they called to say they ran diagnostics and I needed a new Valve Gasket for $1100. I decided to trust them and authorized the repair. It took them all day but they called to say it was done. I drove 3 miles and the CHECK ENGINE light comes on along with a few others on my dash. I pulled over and called them and Left a message as they had already gone for the day. I got it home and put my Code Reader on it and I got 3 critical codes. I called my son who is a certified master mechanic with Acura in Dallas and he said the car needed to be towed back to the mechanic. I called them first thing the next morning and they said they'd look at it. Had it towed in and then rented a car for the day $$. I sent them pictures of all the codes from the reader. They called me HOURS later to say they couldn't find anything wrong with it!! They said I could pick it up, and it's fine. PICKED UP the car and drove it about 5 miles and AGAIN the CHECK ENGINE light comes on AGAIN! I pull over and plug in my code reader and again get several serious codes. I drove it the last 2 miles to my home saying prayers. This time I get different SERIOUS codes. My son tells me to get it to a Toyota service department and NOT go back to JC Auto Connection. I call Toyota, tell them the codes and they say it MUST be towed it - and they gave me a loaner vehicle. They ran the diagnostics and got the same codes as me. I gave them the rundown of the past two issues with JC and showed them the previous codes and they ran additional diagnostics to be sure the engine was repaired properly. It turns out I needed new parts to replace the work that was done. They only charged me for parts and gave me a discount on labor. Still, ANOTHER $300+. The service advisor told me I should call JC AUTO Connection and have them reimburse me for the cost of work by Toyota. I did call and that's when Curtis took a "mansplaining" tone with me, telling me that my code reader must be bad because they did not get any of the codes that I got. Yet, Toyota confirmed them for me, with photos of THEIR code reader. Curtis then told me that because I took my car to someone else they couldn't trust the work of the other mechanics. He said they would have done the repairs for free. I explained that they had TWO CHANCES to repair my car and both times my check engine lights came on with serious codes. Again, he insisted that I must have read the codes wrong. Long story short, DO NOT go to JC Auto Connection!
Apr 6th, 2024

Always friendly. Easy to get appointments. Good work.
Apr 3rd, 2024

Fantastic shop with very helpful mechanics that make sure the job is done right. Travis resurfaced two flywheels for me to the exact specs I gave him after two other machine shops had botched each of them. He went out of his way to set the machine up precisely for my specific flywheels, set up a jig for proper step height measurement, and did it all for a better than fair price. The people at the front desk were also very helpful and made sure I was taken care of promptly. Ill definitely be coming back here for any work I need and I highly recommend them to anyone looking for a good shop.
Apr 3rd, 2024