Prime Storage

Rey and Reece were great! They were so welcoming and knew exactly what I was there for without question. Very attentive and so helpful! I did not know what I was going to walk in to considering the circumstances but they were pleasant and wish I could hire them lol THANKS GUYS!!!
Jul 22nd, 2023

Cannot recommend. On April 8th of 2023 I rented a drive up storage unit from Prime Storage located at 20210 E Smoky Hill Road, Centennial, CO 80015. I stopped by the unit 3 months later on July 8th. I noticed that there was obvious water damage on some boxes against the back wall. The bottoms disintegrated, revealing the floor to be completely wet. I thought rainwater had entered from the door of the unit, flowed towards the back, and collected there. However, there was NO evidence of that whatsoever. I moved all the boxes off the back wall, and was astonished to see at least six gaps between the cinder blocks, wide enough to show daylight through. Water has been entering this unit thru these cracks, as the wall itself is damp at eye level, there is mold and lime residue on the wall above floor level, and again, moisture, dampness and water damage to my boxes and the paperwork they contained. I spent over 4 hours moving items around, re-packaging and re-positioning items to get them out of harms way. Being 100% disabled, this was both painful and exhausting. On Monday July 10th (the next time the front office was open), I notified Ian, who took pictures, and told me he would notify management. I have stopped by the front office at least twice since, and spoken with the site manager Ray. He has informed me that there is another unit of similar size close by that they would allow me to move into. As I am 100% disabled, I had to hire labor to move my items into this unit. I expect to have Prime Storage either: A) provide the labor to move items into the new unit, B) compensate me for my labor cost if I need to hire labor for that move C) fix the unit so that water does not enter freely before the next rain In all cases, I don't feel paying rent is fair until Prime management has contacted me and we have reached a resolution. I have yet to receive any contact from anyone whatsoever at any level with Prime whether via call, text, email or snail-mail.
Jul 20th, 2023

I always feel welcomes and like they want to help me. I have never had a negative experience with the workers or had an issue with my unit.
Jul 17th, 2023

Katie was such a great help and I love that she was here working helped out so much. Shes the best ask for her when you open a storage here at prime.
Apr 19th, 2023

Katie and Brittany were amazing! I had to come in because I had lost my keys for my unit. They were extremely helpful and understanding
Apr 14th, 2023