Ting Internet

Please stop sending salespeople to my house.
Mar 26th, 2024

Hello, I have had the service for almost a year and I cannot complain about it but the only thing I have had problems with is communicating with customer service in Spanish, there is no one to solve what I need
Mar 25th, 2024

Been with ting for a year now. I honestly feel that ting is not who they used to be and no longer any different than comcast. Over the past few months here in Colorado, we have had several major outages, and then since November 2023, been experiencing issues with our rented Amazon eero system through ting. Ting contradicts what Amazon eero tech support states, and as someone who does networking for a living, its frustrating and even more so when youre paying for rental equipment every month vs buying my own. This morning at 5am, I woke up with no service, did a reboot with no success, I checked the coverage/internet status website which said everything was operational. Checking my eero app, it showed offline with a red light. Spoke with TJ, whom was awesome. I missed a call back, as he scheduled a service call for this morning. (Same day, and same morning service was awesome to hear it scheduled) until when I called back to give access info, I had to have someone onsite over 18. So the guy I spoke with stated he would change the time to end of day. I get a phone call back from Clint young. This guy called to inform me of an outage of service, contradicting what I was told earlier. Which didnt make sense when tech support could connect to our modem and not the eero. I fought him confirming my service call that was already made prior to his involvement. Tried giving me a hard time about having a service call saying needs approval and then sends me an email confirming the morning appointment which was supposed to be moved to the afternoon. I then had to waste more time calling back to reconfirm everything and make sure my equipment was being swapped out today. Do better ting. Having too many hands in the pot and not reading up on info before follow-ups with customers can cause you to lose customers or even the RMR from equipment you rent out.
Mar 18th, 2024

Have been using Ting for over a year.We have had no problems and the service is great
Mar 13th, 2024

JP is a friendly, considerate, thorough and outstanding Sales Consultant. Hes the reason I signed up with Ting! Thank you.
Mar 6th, 2024