First General Services

Apr 4th, 2024

They did all the repair work on our home after the hail storm. P.M. was great to work with and the subs they used for our roofing, painting and barn repair were excellent. Service: General construction
Dec 8th, 2023

Dec 1st, 2023

After a pipe burst in our master bathroom we called First General. From start to finish it was an amazing experience. We had to have our entire master bathroom remodeled. Kevin managed all the details expertly and professionally. He was always very responsive with questions and helped make the entire process run smoothly. Elias did an absolutely beautiful job. Ultimately he helped us figure out what the end product would look like, and without his expertise and eye for details we would not have had such an amazing finished product. Our master bathroom is now a luxurious spa experience every day and we couldnt be happier. Thank you First General, Kevin and Elias for all your hard work. Highly recommend!
Nov 19th, 2023

First General Services installed a new roof on our home. 14 months later, wind ripped off several sections of shingles. (All other roofs in the neighborhood were fine.) The shingle manufacturer, Tamko, determined that the shingles had not been installed per their instructions, which are printed on every package of shingles. So, Tamkos warranty related to wind damage was void at installationforever. Two men from First General arrived unscheduled and unannounced to fix the roof. We were leaving on vacation. They finished after we left. Two years later, wind ripped off a second area of shinglesabout 21 square feet. (Again, all other roofs in the neighborhood were fine.) First Generals office staff was great: We cant just keep repairing the roof. We need to install it right. A First General estimator found more loose shingles: Id like to see a new roof up there. First General supervisor: The labor/installation warranty doesnt transfer to a homes new owner. (We bought the house two months after installation.) Supervisor would not send a copy of that warranty, then agreed to send it to satisfy our BBB complaint; never received. Per supervisor, a subcontractor installed the roof. The subcontractor being anonymous, FGSs name is associated with the installation. We hired a different company to repair the second instance of wind damage. Ripped shingles are jagged and dense. When they blow off, they fly far. Were concerned theyll hit somethingor someone. When we sell the house, well have to disclose these wind events and that parts of Tamkos warranty is void, per Tamko, due to improper installation. Its likely that we and First General have the same goala worry-free roof and positive reviewsand could identify the same root cause: the subcontractor. As it is, we have a roof thats subject to wind events (and liabilities), a void manufacturer warranty, and an obligation to disclose these issues at sale. And in balance, First General Services has this negative review.
Nov 21st, 2023