Groove Ford Service Center

Mar 28th, 2024

In rough my Explorer in for a 50k mile service and to replace break pads. The break replacement and alignment went fine but they literally skipped over the 50k mile service despite putting my car through a multi-point inspection. Literally two weeks after my service appointment my oil light came on and I later found out my was air filter was a black brick. Despite this multi-point inspection, they only thing they did recommend (outside of the breaks and alignment) were to replace my tires for nearly $400 more than any of the local tire shops were offering. After my oil service light came on, I called the service department about the situation and they said a manager would be in touch with me, but no one ever called. Ive had a Ford for nearly 16 years but after dealing with this vehicle and this dealership, Im just done with Ford altogether.
Feb 23rd, 2024

Horrible service. Went in to get an oil change, a tire mount and balance, and a TPMS replacement on one of the wheels. I walked in and spoke with a lady and she said she could have it done in 3 hours. She quoted me about 120 for an oil change and about 100 on the tire mount and balance. They pull the truck in and their quick lane service has windows which allow you to see the technicians work. I usually do all of my work on my vehicles because I know how careless some technicians may be (I used to be a parts manager at a Ford dealership). They start the process of getting the oil changed and tires dismounted. The lady comes and tells me that she didnt notice that my truck was a diesel and therefore the price of the oil change would go up to around $250. That is insane for an oil change! Around 12pm the technicians started to get lunch and they stopped working on my truck, which is cool I know how it is. I see the manager walk in a yell at his technicians because they had stopped working. He starts to un mount my tires super mad. He later makes the mistake of mounting a new tire on the wheel that needs a tpms replacement. Then, they inform me that they needed to replace two TPMS sensors. Once the work was done, I went and paid and they had given me a discount for the miscommunication. I went outside to inspect my truck and found that they had broken one of the center caps on my wheel. They said they would order me a new one. Never did. Called several times and gave up because I didnt want to go through the hassle for a 30 dollar part. Btw they left an oil mess around my oil pan and filter. Now, Im at the point where I need to rotate my tires and I go to grab my wheel lock key from my glove box and it is broken. Horrible service and dishonest staff.
Feb 1st, 2024

I had my first visit with this service center yesterday and had Chris Sloat as my service manager, who was amazing. I was treated like a VIP and had one of the best experiences ever getting my vehicle serviced. I highly recommend working with Chris - ask for him!
Jan 21st, 2024

Went to 3 different mechanics before my radiator was identified as the problem. They fixed it quick and even deliver the car to my house 35 minutes away, free of additional charge.
Jan 7th, 2024