White House Black Market

Sarah Balian _{on Google}

Feb 12th, 2024

Love this store! Sharon was the most helpful salesperson I have ever worked with, I really appreciated her recommendations and assistance. Next time I'm at the outlets, I'm coming straight here instead of wasting time in other stores!

Jennie K _{on Google}

Dec 20th, 2023

The lady with short curly hair was extremely insulting. There were sweaters on a table and only two mannequins displaying two sweaters, while other sweaters were not on a mannequin. I wanted to see a design of one of the sweaters that was not on display and decided not to dig for my size to be courteous to the employees, and I grabbed the one on top. It was very obvious it wasn't my size, but nevertheless, I just wanted to see the design. The employee came up to me while I was looking at a sweater. She said, "Those run a little small, you may want a bigger size," while looking at my body size. Keep in mind that I am not a sensitive person. It was her snobby attitude and demeaning manner that fueled me. Being a good person that I am, I did not want to argue. I do want some form of punishment for this rude person. I recommend avoiding her if you go into the White House Black Market in Castle Rock outlet mall.
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WHBM reached out with their number. I called, and they made it right, simply by hearing me! I changed my rating from 1 star to 3 stars. I want to state for the record that the clothing rating is not 5 stars but 10 stars! The experience I had is the lower rating. I believe in second chances, please visit WHBM, and enjoy the elegant clothing.

Kristie Lowers _{on Google}

Jun 23rd, 2023

My absolute most favorite store. Not only are the clothes phenomenal, the staff are as well.