UCHealth Primary Care - Castle Rock

At UC Health primary/urgent care Castle Rock, I have had the best care possible. From the front staff, nursing, to doctor I have received incredible care.
Apr 8th, 2024

Excellent service! The whole stuff makes me feel like a person and not a one client more. Dr. Jessica Stefanowicz is amazing. She loves to learn about her patients, she asked me questions to know me better and helped me to understand all the process and labs, etc. Great Service!
Mar 14th, 2024

Great docs. 1-Star because of poor management. They have taken on too many patients--Primary Care AND Physical Therapy. PCP never available for a sickness service--have to go to Urgent Care. Takes 2 months to get a non-urgent visit. Takes 4 months to get a well visit. The don't even have any PA's. Same with PT--takes a month to get in and then they only schedule 1 a week, have cancelled on me, but cannot get in for 3 more weeks. I already moved PT to a new location. Now moving all 5 of us to a new PCP. Sad because we love the docs, but if they aren't available then it makes the entire practice sub-par.
Mar 10th, 2024

Feb 12th, 2024

While the doctor and staff were friendly and nice I can't say the same for the billing department. I went in for a wellness exam and paid my co-pay. 4 months later I then get a bill from uchealth that was over $600. I confirmed that the doctor was covered under my insurance before making my appointment. The insurance company needed additional information from uc-health which they failed to provide or contact them so the insurance denied the claim. Uchealth did not bother contacting the insurance company and decided to bill me for the amount due. Very frustrating!!! Never dealing with them again!
Jan 28th, 2024