OYO Hotel Castle Rock CO Downtown

Hi Heather,Thank you for your feedback. We appreciate you taking the time to share with us your experience at OYO. Customer satisfaction is our priority. We will share your feedback with our entire hotel staff. We are improving our facilities constantly and hope you will visit us soon to experience them. We put in a lot of effort, from our end, in choosing the location of our hotels. Do contact us if you have any queries related to the locality. We work hard to optimize our prices and provide you with budget-friendly hotels. Do visit our website/app to find the best hotels in Castle Rock. We look forward to host you at OYO Hotel Castle Rock CO Downtown again.Regards,Team OYO

Hi Nature's Beauty,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your stay. We take guest feedback seriously and assure you that we will address this matter with the highest priority.We understand that encountering rude behavior from the owner is unacceptable and we apologize for any distress it may have caused. Please be assured that we will address this issue with the owner of the property to ensure it does not happen again.Furthermore, we apologize for the condition of your room. We have stringent quality checks in place, and we are disappointed to hear about the presence of crack pipes and holes in the wall. We will investigate this matter thoroughly and take necessary actions to rectify it.Regarding the $100 charge without explanation, we sincerely apologize for the confusion. We will contact you directly to understand the situation better and assist you with a resolution. In the meantime, please feel free to reach out to [email protected] if you require any further assistance.Once again, we apologize for the overall negative experience you had and thank you for bringing it to our attention. We value your feedback as it helps us improve our services. We hope to regain your trust and have the opportunity to serve you better in the future.Best regards,Team OYO

Hi Patil,Thank you for sharing your positive feedback about your stay with us at OYO Rooms! We're glad to hear that you had a good experience and would love to stay with us again. If there's anything else we can assist you with or if you have any questions, please feel free to reach out to our team at [email protected]. We're here to ensure your future stays with us are just as enjoyable.Looking forward to welcoming you back soon!Team OYO

Hi Catalina Sarmiento,Thank you for sharing your feedback with us. We appreciate your kind words about our clean rooms and nice location. However, we apologize for any inconvenience caused by the smells in the hallways. Rest assured, we have taken note of your concern and will make it a priority to address this issue.If you have any further queries or if there's anything else we can assist you with, please feel free to reach out to us at [email protected]. We're here to help!Best regards,Team OYO