NAPA Auto Parts - Your Parts Haus

Horrendous experience dealing with this Napa store owner, Ron. Installed and had to uninstall multiple alternators that ended up testing bad on their machine off of the shelf. Ron was unwilling and downright rude about making things right for me. He hung up on me multiple times when pressed on the issue, as well as questioned my technical knowledge. Well my technical knowledge doesnt matter. A professional mechanic did the installation the second time around because I thought maybe it was me. But it wasnt, it was their part that tested bad on their tester. Grabbed a new one off of the shelf, wouldnt ya know it that one tested bad too. 15 hours of labor, 3 alternators bad from the get go and weeks of my vehicle down. But Ron didnt want to hear or even acknowledge this, acknowledge how incredibly frustrating this must be for me. But the facts are the facts. We were installing multiple bad parts from Napa. Period. Instead of owning up to the massive headache they put me through, he wanted to blame me instead of taking accountability. Its sad that we are seeing that more and more today from corporations. Even more saddening to see it from a local business owner in our valley. Anthony and the other staff are fantastic, but if you want parts that arent stood behind. Go to the Carbondale Napa and buy parts from Ron. If you want to deal with friendly, understanding people. Go to the Napa in Glenwood.
Apr 7th, 2024

The staff is always happy to help with what you need
Feb 29th, 2024

Jan 17th, 2024

Dec 2nd, 2023

Good customer service, clean organized store, average prices. Can't ask for much more when you're travelling!
Aug 14th, 2023