Crate & Barrel

Great customer service
Mar 22nd, 2024

Very poor customer service at this location. Provided a sales associate with a list of rug swatches that we wanted to check out and it took well over 30 minutes for her to find most of the swatches. I told her to forget about the remaining swatches that hadnt been found because it had been quite a long wait. No apology for the wait. No check-ins throughout the process to give us an update. Just a very frustrating experience all around. Take your business elsewhere if you are considering various rug options.
Jan 1st, 2024

I was trying to find specific placemats that my niece wanted for Christmas. They were no longer available online, and we don't live near a Crate and Barrel so I wasn't sure whether or not to give up or try. I decided to call the Flat Iron Crossing store. Clara answered, looked it up, and double-checked to be sure the placemats were indeed in the store. Clara held them for me to be sure I got them. When I arrived, it was a quick and easy process to buy them because she had let the staff know. I so appreciate the assistance, kindness, and competence of Clara and Kate. Moreover, the store is gorgeous and inviting. I will choose to shop there and will let my friends and family know that they should too.
Dec 25th, 2023

Good stuff you don't find everywhere
Dec 18th, 2023

Dec 16th, 2023