PacSun

Man I specifically stated the actions I wanted taken. If the shirt is cheaper online I will order online, if not Ill just buy in store (the shirt was 25% off online) The guy lady says we can order online thru the store I said okay and its the same price as whats reflecting on the site she says yes. I did not receive a receipt What a total liar when I walked out the mall and actually got signal and my confirmation email it said I paid $32 Its so simple but she wasnt actually listening also didnt care to be honest not coming back to This location with these air head workers
Apr 8th, 2024

Feb 3rd, 2024

I have worked in customer service for 7 years (4 years in retail) and have never left a bad review before but I am for this place because I am tired of people being rude. I ordered a dress for my graduation to pickup that it said online was in- stock in store. I went in 2 days later, after not getting any update emails and trying to call the store several times. I am always nice to customer service workers since I literally am one The girl was rude to me and told me if I waited an hour they would maybe have it. I asked if I could just have a refund and she said that wasnt possible, which I understand. I had work so I couldnt wait an hour and she told me if I came back the next day it would be ready, and that if they did not have it I would get an email. I never got that email so I drove all the way back today before work and they didnt have the dress and said it was never in stock. I didnt get a refund or anything so now I have to go through pacsun support. I dont care that it wasnt in stock but I care that she was very rude to me and told me to come back when they never even had the item, and didnt even bother sending an email. The girl that was working today was nice at least. Its not that hard to be nice, coming from someone who literally has this job.
Dec 28th, 2023

First time shopping here and had the worst experience. I ordered some shirts online and wanted to return a couple that I didn't like after seeing them in person. Instead of accepting my return like a normal store (and honoring their return policy), they said they couldn't return because the shirts were missing tags, even though thats how they were shipped to me. When I told them this, they casually said they couldn't help me and I should contact the customer service hotline. This didn't make sense to me, but I stepped out of line and called the hotline, only to find out it was closed on weekends. I got back in line and this time they confirmed those specific shirts don't have tags, but instead of processing the return (again like a reasonable business) they said they couldnt return because the shirts had been worn. I informed them I had tried the shirts on, but never wore them. They then implied that I was lying and said they couldn't return damaged merchandise. I said again, that it was a fact that I hadnt worn the shirts, and that if they were "damaged" that Pacsun had shipped them that way, so damaged or not, it was their obligation (again per the return policy) to return the items. They again refused, but after literally begging them and making a scene for ten minutes they finally agreed to return the shirts. If you enjoy being treated like a liar and a con artists, then I can recommend shopping here. Otherwise, steer clear.
Jan 28th, 2023

Friendly people, good customer service, didn't buy anything but will be back!!
Nov 29th, 2022