Precision Auto Works

EDITING and UPGRADING: While the communication was bad during the process, the owner did make sure he was available when we came to pick up my vehicle and he explained to my husband that there had been a major family emergency in his life that had pulled him out of the shop and that is why the communication had fallen through the cracks, and why some of the timing issues were so crazy. My husband was super appreciative that the owner was available to hear our frustrations and to provide some explanations. Obviously, communication is something the shop employees need to work on; however, since we picked up the vehicle, they had one part that was delayed in shipping to the shop and we took the car back. They got the passenger side mirror installed and tinting done on the front windows - everything was done super quick, looks great. We'd definitely be willing to give them another shot! This has been one of the worst experiences ever. My brand new car was destroyed in the hail storm in May (I thought the insurance was going to total the vehicle it was that bad). But since the vehicle was less than a month old, the insurance gave us the estimate and told us we could find a body shop. I was told that they would work with our insurance, get the estimate updated because it was low and that they would likely have my car for 6-8 weeks. They wanted to order the parts before they scheduled me to bring the car in because of it being a new model, so they weren't sure how long it would take to get parts. I brought the car in for the estimate on June 7th and sent the claim the insurance had provided. I followed up with them on June 14th via email to ask if they had a timeline in mind for when they'd get the parts and get me on the schedule. Never heard back to the email. They finally called me in July and said I could bring the vehicle in to them on July 31st. Part of the delay was that the roof was dented when it was delivered so they had to order a second one - ok, not their fault. My husband and I dropped it off and since then, this process has been a nightmare. I will say the receptionist has been very friendly and tried to get information for me any time I have called. But everything else has been a nightmare. I called in around 3 weeks after the vehicle had been dropped off, trying to get an update and couldn't get a call back, despite numerous attempts. When Danette finally got back to me, I was just told that it was in the process of being taken apart. I figured that was fine. At 5 weeks, I called to ask if my vehicle was going to be ready at the 6 week mark, I was told that they were still working on it but it was probably not going to be ready. Every time I have asked for an update, I've been told the vehicle is being worked on. At 8 weeks, the vehicle was in primer. I called last Friday, when we are coming up on 11 WEEKS to ask what was going on, and was told that the painter had been out on vacation but as soon as he was back on Monday, my car would be the first car in and they should have it for me this week, after it had been reassembled. It's now 10/20, I called today and asked for an update. Karen said she would have Danette call me back with an update because she couldn't locate her. Instead, Karen called me back to tell me that the painter went home sick but my car will get painted next week when he's back so hopefully my car should be ready next week. I asked why my car wasn't in on Monday like I was told and she couldn't answer. My husband called and demanded to speak to someone and Danette told him that the painter had been sick this week so she didn't want him to paint our vehicle and had him paint others. This company has told our insurance that it's going to be over $20k to repair the vehicle because of the hail damage, they've had it for almost 12 weeks, we have had no communication from them about any kind of delays unless I have called and repeatedly asked for updates and we still don't know when we are getting the vehicle back! Service: Auto body & trim repair
Mar 7th, 2024

Mar 3rd, 2024

Highly recommend this place! I have had several services done at Precision Auto Works, and I have been extremely satisfied with the work, cost and professionalism of the whole staff. I've had dents removed, body panels painted, wheel repairs and some other cosmetic work all done in a reasonable timeframe with "like new" results!
Feb 10th, 2024

Best auto body/paint shop in the metro Denver, Broomfield, Boulder, Golden area in my opinion.
Jan 26th, 2024

I was calling all around to find someone to get my car in the same day, this place went on and beyond just to accommodate. I would like to thank all the people that works there
Jan 10th, 2024