Intermountain Health Platte Valley Hospital

9500 dollar bill was sent to me for a 3 minute ambulance ride and bloodwork.
Mar 16th, 2024

Was discharged after a heart attack, later found out I had many other problems as well, but was still discharged. They didnt give me any pain medicine but they did give me Valium, accused me of just having anxiety, laughed at me, talked about me in front of the entire hospital, degraded me as a person, didnt take me seriously and then sent me home. Im terrified. I will never willingly go to any ER again, I would rather die.
Mar 3rd, 2024

Family member in icu day nurse said I could stay the night in chair the night nurses came in none of them said anything around 9:30 10:00 they came in and said I couldn't stay not even in lobby we told them that the day nurse said I could and they didn't care they said no only if someone is passing away or if you have to translate I live out of town had to find ride for someone to pick me up a hour away they were rude and had no compassion if they don't like their jobs maybe they should Get into another line of work I can say more but they sure aren't heroes
Feb 26th, 2024

If I could give 0 stars I would. Every experience Ive had here the staff is SO rude to the point of screaming in your face. Ill never ever recommend this hospital to anyone.
Feb 16th, 2024

Pharmacy and Hospital review: Pharmacy: Short version: after 30 days of waiting, checking and rechecking at the pharmacy in person for the prescription, we got a denial letter stating that the pharmacy did not submit the needed information and so we have waited all this time to be denied. Long version: We submitted a prescription for a shower chair in person on Jan 18th...the pharmacy didn't submit it to the insurance company until Jan 25th, Feb 8th we went to check on it and were told we'd get a call, we did not. Feb 13th we went back and were told the tech is there every other day, it wasn't ready, and to check back in two days. Feb 15th we went back and were told 'more information was needed and was submitted on the 13th, so check back next week.' We have Medicaid, which takes 10-14 business days to approve this particular prescription, but it's already been 20, and we still don't even have confirmation of approval because of the pharmacy personnel. I feel we have been more than patient, but this is ridiculous. Feb 21 the denial letter arrived staying that the pharmacy had not submitted the necessary information (which the tech told us and said she corrected) so a month later, no shower chair. The letter also says that the pharmacy was notified of this decision, so now we wait to see if they intend to resubmit this or let it go. The hospital: the staff are very friendly and helpful, but when my husband went in on January 17, 2024 for a hip replacement surgery, FOUR members of his medical team thought it was a knee surgery, including ot. The after care pain relief was prescribed without checking with us and he was given meds that are counter indicated and don't work for him, so was much more uncomfortable than he could have been. Overall, it was a very scary and trying experience, and we will not be returning to, or recommending, Death Valley medical center to anyone. On the plus side, everyone we encountered was friendly and helpful, and we got to visit with a therapy dog, which was wonderful. The food options are awesome. There were reasonably comfortable accommodations for me to stay the night with my husband after surgery. Their outpatient services, imaging and PT, are wonderful, as well. Good customer service doesn't make up for scary medical experiences. It's too easy for life changing mistakes to be made by an irresponsible or misinformed medical team, including the pharmacy.
Mar 3rd, 2024