Firestone Complete Auto Care

I had ordered a new set of tires with Drake on 3/28 and had set my appointment for 3/29. I arrived 3/29 at 7:00AM only to find out my tires were not there. I left quite unhappy. I returned on 4/4 to see if they might have my size in stock. Drake said they did. I was going to schedule my appointment for another day, but Drake said they could get me in now, 9:00AM. He said the guys had everything all clear to work on my car. I told Drake I had to wait but needed to get back to work. He said no problem. Then they took over 2 hours to change out 4 tires! I don't think this is typical, as I have bought tires before in my life. I imagine this is just the incompetence of the employees at the Boulder location. Today 4/6 I have a front tire that is low in pressure already so I will have to go to the Superior location tomorrow to have that looked at. Avoid using the Boulder location on Iris. Their ineptitude is stunning!
Apr 6th, 2024

Apr 3rd, 2024

Firestone Auto Care is amazing, has been my shop for years and particularly this location is top-notch. Mark, Zach, & Chris really make a great team. Professional, courteous and above and beyond. Chris drove me home during a snow storm when my car was not fit to drive, after spending a solid 15 minutes scraping away all the snow in front of the garage to let me get my car inspected 15 minutes before close. Zach let my car stay there over the weekend and kept it safe inside, also having stayed an hour past close to diagnose the issue. They did this even when they knew they ultimately may not even be able to perform the work themselves. Months before this, Mark once gave me a free oil change when a previous team member made a mistake! This location is a group of very warm and kind professionals who truly set the standard for premium service. I could never say enough nice things about them! Firestone is a great company. This is a place you can trust for sure with exceptional care. Drk who works at the desk is also nice, & provided a lot of emotional support when I sat in the waiting area once with my daughter last June. I transferred to this Firestone after trusting Firestone in Santa Barbara, CA for 5+ years. Was so close with their team and very thankful the location here is so well managed. Love you guys! Hope & Anya
Mar 31st, 2024

Mark at Firestone went above and beyond to make sure my car was roadworthy and got me in quickly for brake repairs at a very reasonable price. The Firestone team is incredibly personable, efficient and easy to work with. They instilled a sense of trust for both me and my partner. We will definitely be bringing our cars here in the future!
Mar 16th, 2024

Mar 13th, 2024