H&R Block

There has to be a better place than this one to do your taxes
Mar 30th, 2024

Terrible experience! This year I decided to use their file online option because I just had a baby and couldn't make it in person. I followed the prompts on the website and was connected with my previous Tax Pro who messaged me some follow up questions after I uploaded my documents. I responded to his questions and then proceeded to get radio silence from him and the office for the next 6 weeks. I sent 2 follow up messages through the online portal for an update to see if he needed anything else and got no reply. I also called the office 4 different times, 2 of which I got a person who told me a manager would call me back (never happened), 2 other times I left a voicemail which was never returned. I even tried stopping by the office in person during normal business hours (during tax week!) and it was locked! I ended up having to call their customer support number, got put on hold through their automated system 4 times and spoke with 4 different people over the course of an hour and a half until someone finally scheduled me a call with another pro at a different location. Well, that pro never called me back either. It wasn't until I called that office to ask about my appointment that someone else finally assisted me to complete my taxes. After expressing my frustrating experience to this Tax Pro, I was eventually offered $100 off their fee. I am sad to say this was the last year I will be using H&R Block for my taxes.
May 1st, 2023

Jan 27th, 2023

This is one of the most disorganized offices I have been in, and there's a complete lack of communication between clients and those who work here. They refused to get back in touch with me after I dropped off my tax documents and refused to return my calls. Ultimately, they failed to get my taxes done on time despite the fact that dropped everything off almost two months in advance, so I was forced to use another service at the last minute. I definitely do not recommend this place. It's sad that the office on Table Mesa closed. They were much, much better.
Jan 20th, 2023

Good affordable work
Dec 28th, 2022