Pharmacy | Kaiser Permanente Baseline Medical Office

eh
Dec 24th, 2023

I called this pharmacy at 12:19 on December 13, 2023. After waiting on hold for about 5 minutes, I appeared to be transferred to an actual person, and then I experienced the call immediately disconnecting. Rather than call again I decided to write this review. I don't understand why the operators would just hang up on a person trying to call; maybe they were overwhelmed and just wanted the call to go away, but in any case I'd recommend doing something that's not that in the future: either have the automated system say something like "you're not going to get through, leave your number and we'll call you back", hire more people so they're not overwhelmed, train the existing people better so that they know how to use the phone system correctly, or something. I find it inexcusably rude to wait 5 minutes and then the only human interaction to be someone immediately coughing and hanging up on me. That's not respectful of my time!
Dec 23rd, 2023

I just want Kaiser to know that I appreciate everyone at the Boulder, Co Baseline office. Seng Vang is an amazing RN and I love her so much for helping my elderly family friend CONSTANTLY, always going above and beyond. The pharmacy's service is decent BUT today 2/12/2021, after receiving horrible news and having to pickup medication for this elderly family, GREG DAVIS at the pharmacy was excellent with his professionalism and empathy care. I greatly appreciate you making a horrible day a little better. Thank you!
Aug 10th, 2020