Madewell

I had a fantastic experience at Madewell recently thanks to Rylan, Maddy, and Lauren! They were incredibly helpful right from the start, assisting me in finding the perfect pair of jeans. They were both kind and supportive, taking the time to understand what I was looking for and offering great advice on different styles and fits. Not only did they find me the perfect jeans, but they also gave me some fantastic styling tips to help me put together a complete look. Overall, Rylan, Maddy, and Lauren made my shopping trip incredibly enjoyable. Their friendliness and expertise were truly above and beyond! While the staff at the register weren't quite as engaging, these three folks on the floor truly shone. Highly recommend Madewell, especially if you get a chance to work with Rylan, Maddy, and Lauren!
Apr 5th, 2024

Great service helping us find great fitting jeans!
Apr 3rd, 2024

This location is wonderful! The staff are always so kind and accommodating. I've come in a couple times with complicated returns/exchanges, and they've always been extremely helpful. Customer service here is 10/10!
Feb 13th, 2024

Had great experiences today at the store (afternoon of Thursday 10/19)! The staffs were very attentive and really kind. The store was well organized and easy to shop.
Oct 25th, 2023

Title: Disappointing Lack of Acknowledgment Rating: I recently visited this retail store with high hopes of finding some great items but my experience was marred by the lack of acknowledgment from the staff. As a customer, the first impression matters a lot, and unfortunately, this visit left me feeling ignored and unimportant. Upon entering the store, I was met with silence. No greeting, no friendly smile just indifference from the several employees within an arms reach of me. I wandered around the store for a while, hoping that someone would approach me or offer assistance, but it never happened. Instead a couple were chatting among themselves, while folding clothes. It's disappointing when you're ready to spend your hard-earned money, and the staff doesn't seem to care. There were only 3 potential customers in the store and I never heard the staff acknowledge any of us. Customer service is a vital aspect of any retail business, and it was sorely lacking here. Even a simple "Hello, how can we assist you today?" would have made a world of difference. It's not about pushing sales; it's about making customers feel valued and welcomed. Despite the potential this store may have had in terms of its products, I left without making a purchase, feeling ignored and unappreciated. Even as I walked out the store there were 3 associate behind the registers and not one said thank you for coming or have a nice day. I hope you consider improving your customer service in the future, as it can greatly impact the overall shopping experience.
Mar 30th, 2024