Excel Sports

Worked with Greg on purchase of Reynoldss wheels, great choice, great service and shipping, first class service and products
Mar 19th, 2024

I have been shopping with these folks for years. If you are a gear geek and you are looking for high end gear you will find it here. For my single speed town beater I mostly need tires and tubes. I just go to clearance and can find closeout higher end gear for reasonable prices. I have had wheels custom made with these guys. I have always been satisfied and on the few occasions I needed to call them they were helpful.
Feb 18th, 2024

5-star review to balance out all the insane 1-star reviews bike shops get because customers think their insane pandora's-box-of-a-passion-project is somehow a shops responsbility.
Jan 13th, 2024

Came in here to get my gears re-indexed today and the guy at the counter didnt even know what indexing was. Not kidding. I said hey I need some re-indexing on my rear derailleur and he says what do you mean re-indexing? With the most confused look on his face. And hes like oh you mean you want it dialed in. Yo dude are you serious? You cant be for real. Somehow got a job at a bike shop not knowing what indexing. Also called himself a maintenance guy and he said he wouldnt fix my bike because theyre so busy. There was nobody in the store and no bikes on the bike stand in the back. Just flat out lying to me. I went to full cycle down a block or two and they helped me out extremely quickly and were very nice to their customers. I just figured excel was a 3T bike dealer so they can work on my bike better than full cycle but nope, full cycle is Better and faster and taught me some new things about my SRAM eTap 12 speed. Guy at excel never heard of 12 speeds yet. Never come here. Staff is rude and not helpful and high prices. Smells bad. I highly recommend choosing Full Cycle over Excel Sports. Avoid Excel at all costs; their customer service is poor and they are not truthful. Full Cycle consistently provides prompt bike service, especially for urgent mechanical issues. Additionally, they are willing to educate customers, even those with limited knowledge like myself. I have always been satisfied with their service and expertise when it comes to bike repairs. The staff at Full Cycle is exceptionally knowledgeable and efficient. Moreover, they often perform minor repairs free of charge. On the other hand, I once visited Excel and was told it would take a week to look at my bike, whereas Full Cycle resolved the issue in just 3 minutes, and at no cost.
Mar 8th, 2024

I had been a loyal customer for over 30 years. I purchased a set of Reynolds wheels for my wife. Turns out that after I spent many hours trying to get tires to seat on them, they are defective. I spoke with 3 different people there trying to come up with a solution. None of the things worked. I also wasted a bunch of Stan's. Finally, when I spoke with Tyler, he agreed they were defective and said he would ship out a new set along with some tape and Stan's the day the wheels were received. That would have worked for me, but he didn't. When I followed 3 days later the replacements wheels still had not been shipped. My wife and I are going out of town, and now she won't have them for the trip. One of the people I spoke with was Greg, who unlike the other review was not at all helpful.
Mar 7th, 2024