BMO

S B _{on Google}

Jun 22nd, 2023

Thats 0 stars, extremely unprofessional and rude staff, including the manager and assistant manager.

Amy Hackett _{on Google}

Mar 5th, 2023

Today I go to get some cash and am told that I can only deposit money. No access to cash. Can not use my debit card at any store! How does this happen? Their system is down. Are they going to pay my landlord my late fee for my rent? I am told to talk to my landlord on Monday to explain that I have no access to any cash. Like he is really going to believe that?

Callie Weldon _{on Google}

Aug 30th, 2022

We just left this bank after an awful customer service experience both with the corporate office and local branch.
Our account had a fee issue and we tried to the call customer service line on 5 different occasions to resolve the matter, each time we reached a part of the menu where they simply hung up on us due to staffing issues. We called the local branch who told us that we just needed to keep trying to get through to the 800 number. Meanwhile Bank of the West was continually charging us absorbent fees and sent us to collections over $120 worth of charges that they had created! My partner and I had to take off work and drive down from Nederland so we could go in person. The operations manager told us that there was nothing they could do and are upholding the fees. They lost a customer for life. My partner and I wanted to support this local branch with a great mission and 1% for the planet initiate. Their lack of customer service and inability to service customers is really disappointing. I would recommend taking your business elsewhere.

Brandon Evans _{on Google}

Jul 19th, 2021

Like other reviewers we have been with Bank of the West for over 20 years. They have always taken good care of us. April Gissel and many others have gone out of their way to help us time and time again. As a business owner, they are a true partner.

Adriana Galue _{on Google}

Dec 21st, 2019

We have been banking with Bank of the West for over 20 years. As business owners we have had excellent relationship with the managers at this particular branch. From Marissa Morrison to Heather. Over the last couple of years we have received outstanding service from Abe Mares Lopez. He is on top of his game. The presence of good business managers is the main reason why we
have kept all of our business accounts with this bank.